Basetsana Selematsela
Short Term Commercial Sales Consultant
Germiston
Summary
Motivated and results-driven sales professional with over 7 years of experience in the financial industry. Known for an outgoing and positive attitude, with a proven track record of building strong, lasting client relationships. Committed to driving sales growth, exceeding targets, and ensuring customer satisfaction. Skilled in optimizing sales processes, enhancing efficiency, and delivering high-quality results. Passionate about cultivating partnerships, identifying new business opportunities, and contributing to overall company success.
Overview
7
7
years of professional experience
5
5
Certifications
5
5
Languages
Work History
Snr Retentions Agent
Pineapple
07.2024 - Current
- Followed all company policies and procedures to deliver quality work
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Collaborated with cross-functional teams to achieve customer retention and satisfaction
- Build rapport with customers quickly, creating lasting bonds to increase customer lifetime value
- Addressing client concerns and provide solutions
- Updating client information/ Reviewing policies
- Educating clients on product value and services
- Reinstating clients
- Maintaining awesome service
Commercial Retentions Specialist
Outsurance Pty Ltd
04.2019 - 06.2024
- Build rapport with customers quickly, creating lasting bonds to increase customer lifetime value
- Retaining clients and insuring customer satisfaction
- Addressing client concerns and provide solutions
- Updating client information/ Reviewing policies
- Educating clients on product value and services
- Reinstating clients
- Maintaining awesome service
COMMERCIAL OUTBOUND SALES
OUTsurance
11.2017 - 03.2019
- Developed rapport with customers through active listening, empathy, and tailored solutions.
- Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls.
- Conducted thorough risk assessments, enabling accurate policy pricing and ensuring adequate coverage for clients.
- Negotiated favorable terms with carriers on behalf of clients, securing comprehensive coverage at competitive prices.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Afrikaanse Hoer Skool Germiston
Lambton, Germiston 04.2001 -
Skills
- Complaint handling and resolution
- Customer service oriented
- Problem-solving
- Team leadership and motivation
- Administration
- Adaptability and accountability
- Clear communication
- Critical thinking
Certification
Business Development Certificate
Personal Information
- Date of Birth: 12/10/91
- Nationality: South African
Timeline
Snr Retentions Agent
Pineapple
07.2024 - Current
Commercial Retentions Specialist
Outsurance Pty Ltd
04.2019 - 06.2024
COMMERCIAL OUTBOUND SALES
OUTsurance
11.2017 - 03.2019
High School Diploma -
Afrikaanse Hoer Skool Germiston
04.2001 -
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