Basetsana Ngwako

COMPLETED PROJECT: Decommissioning, Installation, Commissioning, and Maintenance of 13 Lifts at ARMSCOR.

Date: July 2021 - August 2022

Contact: Teboho Nqojane, 076-044-4065

• Perform general office tasks, including filing, data entry, and correspondence.
• Maintain both physical files and digital records in an organized and accessible manner.
• Manage client communications and provide excellent service support.
• Ensure company document compliance.
• Review the effectiveness of current health and safety measures, and recommend improvements.
• Identify potential workplace hazards, and ensure timely mitigation.
• Investigate workplace incidents and client complaints, documenting findings, and implementing corrective actions.
• Assist in the investigation of incidents, ensuring proper protocols and procedures are followed.
• Ensure compliance with occupational health and safety legislation, including receiving information from inspectors as per Section 36 of the OHS Act.
• Accompany OHS inspectors during site inspections, and follow up on recommendations.
• Attend and actively participate in health and safety committee meetings.
• Complete daily, weekly, and monthly safety checklists, and equipment registers.
• Ensure appropriate Personal Protective Equipment (PPE) is used based on the nature of the work.
• Inspect tools, machinery, and lifting equipment regularly for wear, damage, and compliance.

• Managed incoming calls and correspondence, ensuring prompt and professional responses.
• Communicated office updates to staff via internal platforms.
• Performed clerical duties such as photocopying, faxing and scanning documents.
• Supported colleagues with problem-solving and day-to-day tasks to maintain strong team dynamics.
• Maintained organized and up-to-date office records and filing systems.
• Oversaw inventory and ordered cost-effective office supplies.
• Helped resolve staff issues, promoting a positive, and collaborative work environment.
• Provided phone support, directed inquiries, and escalated issues when necessary.
• Assisted project teams with administrative tasks to meet critical deadlines.
• Prepared and handled invoice submissions effectively and efficiently.