BASETSANA MATHULOE
Customer Service Agent
Johannesburg
Summary
I am Knowledgeable and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Overview
6
6
years of post-secondary education
Work History
Sales Agent
GroDirect Insurance
- I was a part time sales agent and I would be at the field looking for new customers and promoting their insurance products and I also worked at the office with phone calls and emails to existing and potential customers.
Teacher Assistant
Bosele Primary School
- I was a teacher assistant under contract that was introduced by the government to help make teacher's work more easier
- I specifically helped an English teacher and History teacher.
vodacom call centre agent
Hastings
01.2021 - 01.2021
- I answered calls and emails of new and old customers
- I helped them with their queries and also introduced them to the company's new products
- Direct customer service agent
- I was a customer service agent and I was helping
- British customers with their queries and connected them with the relevant departments.
Education
Bachelors Pass -
Matric
Bachelor Of Laws - LLB
02.2018 - Current
Degree
Skills
Active listeningAdaptableFast learnerTelephone etiquettePersuasivePatientHardworking
Product demonstrations
Product demonstrations
Customer assistance
Closing sales
Sales Strategies
Key relationship management
Client analysis
Client Service
Strategic planning
Problem solving strength
Interpersonal communication skills
Records management
Performance improvement
Product promotions
Customer Relations
Retention strategies
Sales expertise
Timeline
vodacom
call centre agent - Hastings
01.2021 - 01.2021
University of South Africa - Bachelor Of Laws , LLB
02.2018 - Current
Sales Agent - GroDirect Insurance
Teacher Assistant - Bosele Primary School
Madiba Comprehensive School - Bachelors Pass,