BASANI MAMABOLO
Ekurhuleni
Summary
Administrative and branch operations professional with experience supporting rental and contract fleet operations, coordinating between head office and branches, administering fleet claims, supporting supplier payments and purchase orders, managing invoicing and credit-control administration, and maintaining operational records and reports. Experienced in coordinating driver resources, supporting transport-regulation compliance, and working with suppliers, customers and internal stakeholders. Brings a structured, service-focused approach to documentation, follow-up, reporting and operational support. Previous SAP system experience in a customer service environment.
Overview
1
1
Language
17
17
years of professional experience
Work History
Administrative Manager
Renaissance Tax and Advisory
Johannesburg
03.2025 - 04.2026
- Supervised staff and allocated tasks to enhance day-to-day administrative operations.
- Updated company reports and databases and managed account-related administration.
- Improved office efficiency by streamlining administrative processes and procedures.
- Supported recruitment and onboarding of employees.
- Coordinated staff and client meetings, managing related administrative arrangements for seamless communication.
Branch Coordinator – Head Office
Petit Forestier
Clayville
07.2021 - 03.2025
- Acted as a key communication link between head office and branches across South Africa, coordinating operational requirements and implementation of head-office initiatives.
- Supported administration for rental and contract fleet operations, including fleet claims and related follow-up.
- Coordinated supplier requirements, stationery procurement, purchase orders, supplier payments and inventory records.
- Provided clerical and financial administration, checking payroll, commissions and other disbursements for accuracy and compliance.
- Supported health and safety administration and adherence to company procedures and regulatory requirements.
- Coordinated projects and interdepartmental meetings to address branch operational challenges.
- Maintained professional working relationships with suppliers, customers, branch teams and internal stakeholders.
Administration Officer/Credit Controller
Petit Forestier
Boksburg
07.2018 - 01.2021
- Managed day-to-day administration for rental and contract fleet operations.
- Administered fleet vehicle claims, including third-party claims, recoveries and own-damage claims.
- Supported depot credit control and monthly customer invoicing.
- Coordinated driver resources and supported compliance with transport regulations and other applicable requirements.
- Maintained confidential records and improved filing practices to support accurate document retrieval.
- Responded to customer queries professionally while managing competing priorities and deadlines.
Client Liaison Officer
GEMS (Government Employees Medical Scheme)
Bloemfontein
02.2014 - 06.2018
- Logged client queries, updated customer information and coordinated follow-up to support resolution.
- Built and maintained relationships with worksites, union representatives and departmental stakeholders.
- Prepared client meeting reports and monthly updates for management.
- Provided administrative support and communicated service information to members and potential members.
- Worked with management and internal teams to improve client engagement and service delivery.
International Customer Service Representative / Team Leader
Aegis (British Gas)
Johannesburg
01.2010 - 11.2013
- Logged and updated customer queries and records using SAP and British Gas systems.
- Coordinated emergency call-out bookings and directed queries to appropriate departments.
- Prepared weekly reports on customer queries and complaints and followed cases through to resolution.
- Led a team of eight customer representatives, supported training and monitored timesheets and worked hours.
- Liaised with customers, engineers, branches and internal stakeholders to support timely service delivery.
Sales Assistant
Miladys
Boksburg
06.2009 - 01.2013
- Assisted customers, handled product queries and processed cash and card payments, refunds and returns.
- Supported stock control, replenishment and inventory management.
- Maintained merchandise displays and provided customer service in a retail environment.
Education
Wealth Management, NQF Level 5 -
IHRM
01-2018
IT Diploma -
PC & Business College
01-2016
Grade 12 / Matric -
Education Alive
01-2011
Skills
- Rental and contract fleet administration
- Branch and head-office coordination
- Fleet claims, third-party claims and recoveries
- Supplier liaison and payment administration
- Purchase orders, stock and inventory records
- Customer invoicing and credit-control support
- Operational reporting and record-keeping
- Document control and filing
- Driver-resource coordination
- Transport-regulation and policy compliance support
- Stakeholder communication and query resolution
- SAP & CRM system experience
- Microsoft Excel spreadsheets and administration
- Team coordination and deadline management
- Report preparation
LANGUAGES
English | Afrikaans | isiZulu | Sesotho | Xitsonga
Timeline
Administrative Manager
Renaissance Tax and Advisory
03.2025 - 04.2026
Branch Coordinator – Head Office
Petit Forestier
07.2021 - 03.2025
Administration Officer/Credit Controller
Petit Forestier
07.2018 - 01.2021
Client Liaison Officer
GEMS (Government Employees Medical Scheme)
02.2014 - 06.2018
International Customer Service Representative / Team Leader
Aegis (British Gas)
01.2010 - 11.2013
Sales Assistant
Miladys
06.2009 - 01.2013
Wealth Management, NQF Level 5 -
IHRM
IT Diploma -
PC & Business College
Grade 12 / Matric -
Education Alive