BARUCH MULENGA BWALYA
Lusaka
Summary
Self-disciplined Information Technology (IT) professional with extensive experience in financial technology banking systems, customer service and technical support. Adept in process automation, software engineering, including system design and documentation, data engineering and building machine learning models.
Overview
12
12
years of professional experience
21
21
years of post-secondary education
Work History
Technical Specialist - Payments and Peripherals
STANBIC BANK ZAMBIA
Lusaka
01.2018 - Current
- Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
- Diagnosed and solved customer related inquiries within Service Level Agreements, maintaining high satisfaction rate of over 95% and breach rate of nearly 0%.
- Provided technical support throughout development phases of new and upgraded systems, and facilitated user training and post implementation support.
- Automated processes that improved user experience and business processes in IT department and across bank branch network, increasing efficiency and reducing, among others, delayed payments by over 90%.
System Administrator
STANBIC BANK ZAMBIA
Lusaka
10.2014 - 12.2017
- Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
- Optimised system security and performance with proactive changes which were led by different technical teams.
- Backed up core banking and peripheral systems data daily, to prevent undue information loss, incorporating disaster recovery plans.
- Fielded over 20 inquiries daily, from clients and end-users with access problems, system and software queries, hardware issues and security concerns.
System Development, Implementation and Support
SYBRIN SYSTEMS
Lusaka
01.2012 - 10.2014
- Supported implementation of Cheque Truncation System (CTS) at Zambia Electronic Clearing House (ZECHL), providing technical support to 19 member banks, with over 50 inquiries per day during post implementation.
- Lead technical support at ZECHL for Sybrin, updating banking industry on technical and non-technical system issues and their resolution during weekly meetings at Bank of Zambia, until system stability was achieved.
- Supported commercial banks with CTS related reconciliations resulting in millions of kwacha savings from cheques which would have been rejected by other banks post system implementation.
- Made system code changes to customise systems based on client needs.
- Assessed processes, procedures and work practices for strengths and weaknesses and automated procedures to minimise human errors.
Education
Mastery Program - Data Science-Standard Bank Group
04.2001 - 04.2022
Some courses : Data Science concepts using Python, Data Engineering. Personal Mastery and Coaching.
Master of Engineering - Computer Communications
06.2019
Some courses : Software Engineering, Database Systems, Corporate and Investment Finance and Data Mining.
Bachelor of Science - Computer Science
07.2010
Some courses : Systems Analysis and Design, Data Structures, Algorithms and Programming and Introduction to Artificial Intelligence.
Skills
- Programming Languages : Python, C#, Visual Basic
- Frameworks /Libraries : Spark / Pyspark, MapReduce, Scikit-Learn, pandas, Django, Faker, Prophet
- Databases and pipelines - MSSQL, MongoDB, Hadoop, Hive, Sqoop, Flume, Kafka
- Process automation using python and low code development tools
- Customer support needs assessment
- Technical documents comprehension
- Application support
- Data Analysis
- Risk Analysis
- Staging Tables
- Api
- Framework
Accomplishments
- Microsoft Citizen Development.
- Microsoft Azure Fundamentals Certification.
- Azure Artificial Intelligence Fundamentals Certification.
- AWS Cloud Practitioner Certification.
- Google Africa Developer Certification in Android Development.
Interests
Actively engaged in social organizations dedicated to assisting vulnerable individuals in society. A passion for sports. Fostered a deep enthusiasm for travel and exploration.
Timeline
Technical Specialist - Payments and Peripherals - STANBIC BANK ZAMBIA
01.2018 - Current
System Administrator - STANBIC BANK ZAMBIA
10.2014 - 12.2017
System Development, Implementation and Support - SYBRIN SYSTEMS
01.2012 - 10.2014
Analytics Vidhya, SOAR Institute, Henley School, - Mastery Program, Data Science-Standard Bank Group
04.2001 - 04.2022
University of Zambia, - Master of Engineering, Computer Communications
Copperbelt University - Bachelor of Science , Computer Science
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