Barry Naude
Nigel
Summary
Dynamic professional with a proven track record at Pro Mega Agencies CC, excelling in stakeholder engagement and operational efficiency. Expert in market analysis and business strategy, I have successfully implemented initiatives that increased revenue and strengthened client relationships. Renowned for my risk assessment abilities and commitment to customer satisfaction. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Member of CC
Pro Mega Agencies CC
Nigel
01.1998 - 08.2024
- Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
- Reviewed reports from departments to identify areas of improvement in operational efficiency.
- Analyzed industry trends to identify opportunities for expanding market share.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Developed rapport and instilled confidence with clients to develop credibility and earn trust.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Established performance standards and monitored progress towards achieving them.
- Participated in development activities such as product launches or promotional events.
- Performed sales and support activities to meet client needs and maintain service levels.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
John Vorster High School
Nigel11-1987
Skills
- Stakeholder engagement
- Operational efficiency
- Market analysis
- Business strategy
- Risk assessment
- Customer relationship management
Accomplishments
- Best salesman of the year - Reward , trip to Britain
- Best salesman of the year - Reward , trip to Italy
- Best salesman of the month: reward, cash, and clothes
- Certificate Operation Kannie Kla
- Service and performance Award , State Presidents Unit
- Built a Business from the ground up with different departments
Certification
- Professional Selling Skills
Languages
Afrikaans
First Language
English
Upper Intermediate (B2)
B2
Personal Interests and Hobbies
- Love the outdoors , camping , watersport , quad bike and UTV's
- Fast cars and LDV's
- Movies
- Spending time with my family
References
References available upon request.
Timeline
Member of CC
Pro Mega Agencies CC
01.1998 - 08.2024
High School Diploma -
John Vorster High School
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