Barnison Busby
Noordgesig
Summary
IT Support and Systems Support Engineer delivering end-user and systems support with a focus on server configuration and management across diverse operating systems. Managed servers, resolved incidents, and maintained service availability through SLA compliance while documenting operational procedures to improve system efficiency. Implemented disaster recovery procedures and ensured compliance with organisational standards, enhancing technical capabilities and delivering value through continuous learning.
Overview
2
2
Languages
29
29
years of professional experience
Work History
Systems Server Engineer
Nedbank Ltd
Rivonia
09.2018 - Current
- Configuring and managing servers of different operating systems, such as Windows OS
- Support technologies, such as Active Directory, DFS, Terminal Servers, Hyper V, Internet Information Server, System Center (SCCM), and file server migrations
- Patched servers according to agreed procedures and executed standard fixes.
- Concluded incident resolutions within service level agreements to maintain operational efficiency.
- Identify problems by investigating potential and actual service problems; escalate and/ or apply standard fixes.
- Solve problems by independently addressing incidents of a standard nature.
- Mitigate risks in the event of system hardware or software failure by collecting critical information; adhering to agreed procedures and executing standard fixes.
- Monitor system efficiency against published service level agreements (SLA) through collection of performance data.
- Identify servers that can be migrated Azure cloud via the Market place
- Facilitated recommendations to optimise operating system hardware and software based on collected data.
- Support the business process needs of the organization by performing a variety of technical tasks in the diagnosis; repair; maintenance and installation of computers and/or related equipment.
- Ensure smooth workflow by participating in Disaster Recovery (DR) procedures.
- Adhered to organisational processes to complete all assigned work tasks.
- Ensured compliance with relevant standards and policies by preparing and maintaining operational documentation for system software products.
- Ensure client needs are met by participating in client progress reports.
- Understand and embrace the Company vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practised and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Captured overtime and time accurately to aid operational cost reduction efforts.
- Concluded incident resolution within service level agreements to maintain operational efficiency.
End User Support Technician
Nedbank
09.2008 - 10.2018
- Installed and configured software according to business requirements to ensure operational readiness.
- Identified issues, analysed information, and resolved problems to maintain user functionality.
- Restore and reconfigure user functionality.
- Performed password resets for users to regain access to their accounts.
- Assisted with multimedia setup and troubleshooting to improve user engagement and satisfaction.
- Installation and configuration of new and redeployed IT equipment.
- Moving of relevant IT equipment including the installation and configuration (Office to office, Building to building, Region to region and Office to warehouse).
- Upgrading of laptops and Desktops
- Cloning of Desktops and Laptops.
- Data transfers from Desktops to Laptops and vice versa
- 3rd Line Citrix VM basic support
- Connected devices to the network and workstations according to Nedbank IT standards.
- Performed password resets for users to regain access to their accounts..
- Backing up of user data
Field Technician
TCM Systems
09.2007 - 10.2007
- Installed, configured, and maintained field equipment, ensuring compliance with safety protocols and manufacturer guidelines.
- Collaborated with project teams on equipment installation projects, meeting tight deadlines and specifications.
- Conducted risk assessments prior to commencing fieldwork, mitigating potential hazards to personnel and equipment.
- Configured workstations for optimal user functionality and performance
- Connected devices to the network and workstation following FNB service level agreements.
- Installation and configuration of approved software as per Business requirement
- Executed data transfers between desktops and laptops to streamline user access from Desktops to Laptops and vice versa
- Tracked product changes, ensuring customers received timely and accurate information.
- Performed printer repairs to ensure operational efficiency
- Replaced malfunctioning hardware components to restore system functionality
- Technical support for a First National Bank Project branch to branch
Customer Care Consultant
Standard Bank
09.1997 - 10.2005
- Provided guidance and support to customers on product selection and usage, improving overall customer experience.
- Investigated and resolved financial discrepancies, tracing missing payment queries to enhance customer satisfaction.
- Managed corporate banking operations for complex account onboarding and closure, ensuring seamless transitions for clients.
- Compiled and supplied regulatory documentation, including bank statements and tax certificates.
- Developed foundational corporate communication, stakeholder management, and compliance skills essential for working in high-pressure financial environments.
Education
Cloud -
Microsoft Online
South Africa01-2016
MATRIC -
NOORDGESIG HIGH SCHOOL
dAMELIN12-2008
AZURE ADMINISTRATOR ASSOCIATE & MCSE 2016 - AZ103
MICROSOFT
01-2020
Advance Business and IT Diploma -
NOORDGESIG HIGH SCHOOL
dAMELINMCSE - 2003
MCSE - 2012
MCSE - 2003 L
Skills
- 2008 Server support
- 2012 Server support
- 2016 Server support
- VDI support
- Citrix installations
- Azure Portal
- MS Excel
- Remedy
- Service Now
- JIRA
- OS Windows Vista
- Windows 7
- Windows 10
- Microsoft Edge
- RMS
- Avaya
Languages
Afrikaans
Proficient
C2
English
Proficient
C2
Timeline
Systems Server Engineer
Nedbank Ltd
09.2018 - Current
End User Support Technician
Nedbank
09.2008 - 10.2018
Field Technician
TCM Systems
09.2007 - 10.2007
Customer Care Consultant
Standard Bank
09.1997 - 10.2005
Cloud -
Microsoft Online
MATRIC -
NOORDGESIG HIGH SCHOOL
AZURE ADMINISTRATOR ASSOCIATE & MCSE 2016 - AZ103
MICROSOFT
Advance Business and IT Diploma -
NOORDGESIG HIGH SCHOOL