Karate, soccer, cricket, tennis, surfing on the net, listening to music, troubleshooting computers
Barney Molokoane
IT Manager, Senior IT Professional
Greenstone Hill
Summary
Highly Experienced Information Technology Specialist with a demonstrated history of working in the,
Pharmaceutical, Logistics, Public Health and Social Development, Manufacturing, Insurance and Management Consulting industry. Skilled in
Service Delivery, Windows OS, Linux, Azure Administrator, Cisco Meraki, Endpoint Manager (Intune), M365,
GSuite, Server Infrastructure Management and Deployment, Technical Support, IT Service Management,
End User Support and Active Directory. Strong Information Technology Professional graduated from
University of Johannesburg and certified with Torque IT , Coursera and PearsonVUE.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
IT Manager
PHSDSBC
Centurion
01.2023 - Current
- Provide end user laptop support to 35 user on work applications
- Get assigned logs via Jira Helpdesk and action as per SLA
- Support Office 365 and Azure as a Global Admin
- Support Mimecast Admin center
- Check firewall logs and action them on the NG Shield
- Setup VLANS on HP Aruba switches
- Monitor CCTV system
- Support the Hikvision facial recognition biometrics access control
- Ensure Internet line is up and log issues with Liquid Telecoms
- Manage the Docusign admin portal and licences
- Manage the Zoom licences
- Setup the Boardroom Audio Visual system
- Configure fortigate wireless access point system
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
Senior System Administrator
IQbusiness
Rivonia
02.2016 - 12.2023
- Support IQbusiness and its subsidiaries Peotona / Flycastaway / IQinsights / ERX / IQCapital / NPI / Sinati
- Provide support to over +-1200 users both in Johannesburg and Cape Town
- Manage team members and assign roles
- Ensure SLA is met and logs are resolved properly using Jira
- Manage entire network infrastructure
- Maintain, setup all onsite production hosts and virtual machines
- Ensure data centre alarms, aircons and fire extinguishers are working
- Backup, replicate and ensure restore points are up to date
- Get assigned 1st line support logs on Jira Helpdesk
- Manage all subscriptions on Azure tenant
- Setup Azure and Office 365 conditional access policies
- Manage IP phones and setup subnets on different buildings
- Do daily tests of the Seacom 1gbps fibre network
- Block sites, block users abusing the line and setup download policies
- Manage tenant and sub-tenants on Office365 Admin centre (Global admin)
- Administer Fortigate admin centre for VPN users
- Support Sage 300 and X3 ERP system
- Release WSUS patches on workstations and servers.
Senior Field Services Engineer
Gijima
Johannesburg
05.2009 - 01.2016
- Outsourced to the Santam and Sanlam Clients
- Provide support to +-1000 users
- Manage co-workers and contractors with projects onsite
- Get allocated calls via Unicenter CA and Unicenter SRS
- Attend and close calls via SLA
- Maintain inhouse projects - 3G APN, Kofax 10 upgrade, PC and laptop upgrade, migration from XP to Win 7 SP1, Teleapp VPC upgrade, Novell migration to Windows platform, migration of Windows 2003 to windows 2008 R2 servers, tape migration from LTO 3 to LTO 4 & 5 library, telephony migration from Rockwell to Genesys platform, Genesys migration to Avaya
- Provide desktop, laptop, server and printer support
- Server troubleshooting and installations
- Server tape backups
- Troubleshoot GAD, Avaya problems and escalate if need be
- Install, setup and configure the Nortel, Avaya softphone
- Setup and configure the Norte, Avaya Hardphone
- Ensure CCPulse, Avaya CCMS is displaying stats on the LCDʼs
- Support santam application and systems
- Setup users on the AD
- Manage resources with new pc rolloutʼs
- Setup and install telephony system
- Manage desktops, printers, laptops, cabling, switches, servers, tape backups
- Ensure that the siteʼs computers and peripherals are fixed
- Huawei 3G setup and install
- Ensure server room switches and aircon are functioning correctly
- Run latest Mcafee antivirus updates
- Conduct hardware audits for management
- Reimage old laptops with Acronis True Image
- Link dstv decoder to tvʼs and wall monitors.
Senior Customer Engineer
Business Connexion
Rivonia
06.2008 - 04.2009
- Provide pc & server support to the multisos call centre, NDC1 (Offsite server storage), and santam sites
- Roll out new hardware to the call centre operators
- Image computers via zenworks and verify checklist
- Provide support to all santam applications for users
- Troubleshoot Groupwise errors (email system)
- Troubleshoot novell client errors
- Provide server support on santam servers viz- reboot servers, replace parts, decommission servers, install tape drivers, and troubleshoot servers
- Reset cisco switches, patch new users
- Troubleshoot the Rockwell telephone system for agents when SPID is unassigned
- Link users to the printers, setup email, fax and printing on the printer.
Customer Engineer
Technology Corporate Management
Midrand
03.2008 - 05.2008
- Outsourced to provide IT Support to DHL, Unilever, British American Tobacco, Kellogs
- Provide helpdesk and desktop support to +-5000 users at factories
- Run daily backups for all sites and keep the tapes in the inhouse vault
- Provide printer support on dot matrix, label and mfp printers
- Replace faulty POE switches and repatch points
- Log hardware issues with 3rd party vendors
- Attend SLA level 1 calls immediately as that impacts business
- Software installation as per policy set per by the site.
PC Support and Network Officer
Bristol Myers Squibb
Bedfordview
12.2005 - 02.2008
- Provide end user support for +- 500 users of which half was office based and other half was the sales representatives
- Administer the Novell Active Directory, create new users and delete resigned users
- Run daily backups on the Active directory and mainframe system
- Configure AS400 software access to different department modules
- Setup Video Conferences with our France offices weekly
- Prep and setup new users on their desktop or laptops
- Install all required software as per policy
- Setup printers and scanners for the users
- Log hardware issues with 3rd party and follow up on ETA
- Setup PDA's for medical representatives to be able to log calls
- Get assigned tickets on helpdesk and sort them out as per SLA
- Manage the onsite Avaya PABX and assign call extensions
- Monitor the broadband traffic from downtime and speed
- Patch cables on Cisco switches to get LAN resources
- Configure Cisco VPN for remote workers to connect to internal resources.
IT Manager
Khulumani Support Group
Braamfontein
6 2005 - 11.2005
- Design network, firewall and data switches for routing
- Provide desktop support for 20+- users based all onsite
- Configure file shares and permissions for the onsite users
- Prep laptops and desktops with software required for the end users
- Procure parts and build desktops and servers for the client
- Pull cables and patch them to where they meant to be working
- Route traffic through 3g upon ADSL connection is down
- Monitor trafiic on the network and increase speed if required
- Asset management of all assets on site
- Provide budgets to Exco to plan on what hardware will need replacing upon warranty expiry.
Education
Information Technology (Support Services) - Information Systems
University of Johannesburg
Johannesburg 01.2002 - 05.2005
Certification in Microsoft Azure Administrator Role - undefined
Microsoft Online Courses
08.2020 - 05.2020
Microsoft Technology Associate - undefined
Microsoft Online Courses
08.2020 - 05.2020
Azure Fundamentals - undefined
Microsoft Online Courses
09.2018 - 05.2018
Google IT Support Professional - undefined
Coursera
08.2020 - 05.2020
Network and Support Technician - undefined
Netsuco ICT Solutions
08.2022 - 05.2022
No Degree - Project Management Fundamentals
University of Cape Town
Online 04.2001 -
Skills
Cyber Security
undefinedPersonal Information
- Place of Birth: Soweto
- Date of Birth: 10/09/84
- Gender: Male
- Nationality: South African
- Driving License: Code 10
- Marital Status: Married
Awards
- IQbusiness - Exceptional Performance 2017 and Kudo Award 2017
- Team Award (Game Changing Impacts) 2021
Interests
Timeline
IT Manager
PHSDSBC
01.2023 - Current
Network and Support Technician - undefined
Netsuco ICT Solutions
08.2022 - 05.2022
Certification in Microsoft Azure Administrator Role - undefined
Microsoft Online Courses
08.2020 - 05.2020
Microsoft Technology Associate - undefined
Microsoft Online Courses
08.2020 - 05.2020
Google IT Support Professional - undefined
Coursera
08.2020 - 05.2020
Azure Fundamentals - undefined
Microsoft Online Courses
09.2018 - 05.2018
Senior System Administrator
IQbusiness
02.2016 - 12.2023
Senior Field Services Engineer
Gijima
05.2009 - 01.2016
Senior Customer Engineer
Business Connexion
06.2008 - 04.2009
Customer Engineer
Technology Corporate Management
03.2008 - 05.2008
PC Support and Network Officer
Bristol Myers Squibb
12.2005 - 02.2008
Information Technology (Support Services) - Information Systems
University of Johannesburg
01.2002 - 05.2005
No Degree - Project Management Fundamentals
University of Cape Town
04.2001 -
IT Manager
Khulumani Support Group
6 2005 - 11.2005
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