Barné Marais
Bloemfontein,FS
Summary
I am an accomplished, knowledgeable, self-driven and confident individual who is not afraid to stand back from any challenge that comes over my path. I possess the ability to take initiative and manage time effectively. I consider myself a dedicated and goal orientated individual, who always strives to deliver more than expected. I am not afraid to learn new skills and to use them effectively in the workplace. I am known for being a very out-going person and for building strong working relationships i am also committed to being a confident and respected member in my environment. Lastly, I am a very strong leader and I will always help my coworkers to strive in their respected fields, so that it can benefit the company in all possible ways.
My motto in life is to re-set, re-adjust, re-start and re-focus as many times as you have to, just never ever give up.
Overview
6
6
years of professional experience
Work History
Internal Account Manager
Pinnacle ICT
09.2023 - Current
- Worked closely with Sales teams to develop tailored solutions for new clients, resulting in increased revenue generation opportunities.
- Provided comprehensive product knowledge to clients, confidently addressing any questions or concerns they may have had.
- Maintained a strong understanding of industry trends and competitor offerings to ensure clients received the most up-to-date information and best possible service.
- Established lasting relationships with key decision-makers within client organizations, fostering trust and loyalty over time.
- Conducted thorough market research to identify trends, staying informed on industry developments to better serve clients'' needs.
- Built relationships with customers and community to establish long-term business growth.
Kiosk Assistant
The Courier Guy
02.2021 - Current
- Helped and assisted clients with Filling in and Capturing Waybills.
- Weighing and measuring Parcels to confirm accurate prices.
- Assisted with payments and account payments of clients
- Assisting with various reports and overdue parcels
- Opening and locking of kiosk
- Studied surroundings to detect and report for hazards and comply with health and safety regulations.
- Briefed customers regarding promotions and discounts by providing coupons and flyers to encourage more purchases
- Answered incoming calls to provide instructions, directions and information on products and services.
- Tracked stock levels to purchase new items and maintain inventory, keeping fast selling merchandise handy.
FOH Manager and Head Waiter
Dala Mala Asian Cuisine
02.2020 - 01.2021
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Estimated supply requirements based on historical needs and projected business levels.
- Balanced registers nightly, recorded any discrepancies for management and completed nightly bank deposits.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Maintained overall knowledge of functionality in every department to facilitate assistance when needed.
Training Edge Gym
Henry van der Linde
01.2019 - 11.2019
- Responded proactively to customer complaints, resolving issues promptly and professionally.
- Answered telephone and completed other administration tasks, providing support to reception staff.
- Carried out routine gym checks, inspecting cleanliness, equipment setup and potential security issues.
- Provided customer advice on safe weights use, minimizing risk of error or injury.
- Listened to customer feedback, amending services where feasible.
- Greeted customers warmly and professionally, upkeeping positive gym reputation.
- Consistently adhered to health and safety guidelines, prioritizing customer welfare and wellbeing.
- Inducted new gym members, providing tours of facilities and offering guidance on classes and services.
- Demonstrated gym equipment use, including programming running machines, rowing machines and cross-trainers.
Receptionist
Trichard Optometrists
02.2018 - 11.2018
- Maintained accurate patient accounts by obtaining, recording and updating personal information.
- Kept strict compliance with policies and procedures relating to confidentiality and protection of personal and sensitive data.
- Helped patients access appropriate services or healthcare professionals in courteous and polite manner.
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Collected patient information and communicated to relevant medical team.
- Scheduled appointments between doctors and patients using critical analysis and prioritization.
- Developed and maintained systems and procedures, guaranteeing efficient management of confidential information.
- Obtaining and submitting medical benefits for patients.
Education
Diploma of Higher Education - Management with Majors in Health and Safety
Southern Business School(SBS)
Pretoria, GP2020
Certificate of Higher Education - Digital Marketing
Skills Development Professionals
2020
Higher National Diploma -
Jim Fouché High School
Bloemfontein, FS2017
Skills
- Cash management
- Customer service
- Planograms
- Stock counting
- Knowledge of coding in : Delphi, Java, Python
- Google Workspace
- Marketing
- Communication skills
- Problem-solving
Languages
Afrikaans
Proficient
C2
English
Proficient
C2
References
Monique van der Walt - Manager ( The Courier Guy )
+27 84 758 0030
Marieta Venter - Owner ( Marlo Glas Home )
+27 82 562 3524
Jacky Jin - Owner ( Dala Mala Asian Cuisine )
+27 81 350 7260
Hendri van der Linde - Owner ( Training edge gym )
+27 83 262 3615
Timeline
Internal Account Manager
Pinnacle ICT
09.2023 - Current
Kiosk Assistant
The Courier Guy
02.2021 - Current
FOH Manager and Head Waiter
Dala Mala Asian Cuisine
02.2020 - 01.2021
Training Edge Gym
Henry van der Linde
01.2019 - 11.2019
Receptionist
Trichard Optometrists
02.2018 - 11.2018
Diploma of Higher Education - Management with Majors in Health and Safety
Southern Business School(SBS)
Certificate of Higher Education - Digital Marketing
Skills Development Professionals
Higher National Diploma -
Jim Fouché High School
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