Barbra Nosipho Mfusi
Former Area Manager Operations
Durban,KZN
Overview
36
36
years of professional experience
14
14
years of post-secondary education
Work History
Acting Senior Manager Operations
South African Post Office
Durban
12.2022 - 03.2023
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Examined quarterly financials to determine business operating capacity.
- Carried out and developed social media, e-blast and public relations campaigns.
- Provided strong leadership to enhance team productivity and morale.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Recommended and implemented successful strategies to maximize revenue.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Implemented and developed operational standards, policies and procedures.
- Modified inventory control programs to maintain and enhance annual business plan.
- Produced staffing matrix to provide adequate coverage of department.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Branch Manager
South African Post Office
Durban
06.2004 - 10.2007
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Managed absenteeism
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Implemented service improvements to enhance sales cycle.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Resolved various issues impacting sales management and business operations.
- Boosted sales and customer loyalty through incentive programs.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Submitted loan applications to underwriter for verification and recommendation.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Complied with regulatory guidelines and requirements.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Launched new training program to boost employee skills and staff retention rate.
Area Manager of Operations
South African Post Office
Durban
07.2010 - 03.2023
- Traveled to over 62 locations per month to manage each branch and perform reviews of individual branch managers and employees.
- Enhanced area branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Enforced compliance with local, state and federal regulations and company standards.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Teller
South African Post Office
Durban
02.1987 - 03.2000
- Answered telephone enquiries on all customer related issues amongst others checking of Postal items and savings accounts and etc
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Perform cross and upselling of products and services to promote the business
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
Employee Relations Specialist
South African Post Office
Durban
11.2007 - 06.2010
- Promoted harmonious working climate to boost morale and productivity.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Implemented team feedback to recommend corrective action to senior leadership.
- Observed and gave advise in hearings and grievances to ensure fairness
- Seat as an observer and adviser in the interviews to ensure compliance interms of the government regulation
- Seat and advice the Panel in the Incapacity meetings
- Answered management and employee questions, interpreted contracts and resolved issues.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Processed new hires, transfers, and separations.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Negotiated collective bargaining agreements.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Assessed impact of union proposals on company or government operations.
- Spearheaded negotiation of union contracts as company representative.
- Participated in labor-management meetings to discuss labor issues.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Supervisor of Operations
South African Post Office
Durban
05.2000 - 06.2004
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance. See
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Trained team members on new hotel services and products to support promotional efforts.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Completed bi-weekly payroll for [Number] employees.
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
National Certificate In Postal FrontlineNQFL5 - Postal Service Management
SETA
Durban 02.2006 - 01.2007
Diploma In Business English - Business English ,communication And Reference Work
BMT College
Johannesburg 07.2004 - 01.2005
Advanced Labour Law Certificate - Advanced Labour Law
UNISA
South Afroca 02.2009 - 02.2010
Bachelor Of Business Administration - Business Administration And Management
MANCOSA
Durban 01.2013 - 12.2015
B-Tech - Human Resource Management
Mangosuthu University of Technology
Umlazi Township Durban 01.2003 - 12.2003
Grade12 - Matric
Indonsa High School
Newcastle 01.1981 - 12.1985
Diploma In Human Resources Management - Human Resources Management
Mangosuthu University of Technology
Umlazi Township Durban 01.2000 - 12.2002
Supervisory Leadership Development Programme - Leadership
Warwick@ Knovation
PretoriaSkills
Employee management
undefinedSummary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over the period of management performance. Performance-oriented operations Leader offering exceptional record of achievement throughout. Manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in Retail. industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Results-driven Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Operations
Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Accomplishments
- Supervised a team of 5:Area managers, 62 branch managers and more than 1000 employees.Received the Award for best performing Area in the country together with my Team also received the Award for living company values as an individual. .[
Timeline
Acting Senior Manager Operations
South African Post Office
12.2022 - 03.2023
Bachelor Of Business Administration - Business Administration And Management
MANCOSA
01.2013 - 12.2015
Area Manager of Operations
South African Post Office
07.2010 - 03.2023
Advanced Labour Law Certificate - Advanced Labour Law
UNISA
02.2009 - 02.2010
Employee Relations Specialist
South African Post Office
11.2007 - 06.2010
National Certificate In Postal FrontlineNQFL5 - Postal Service Management
SETA
02.2006 - 01.2007
Diploma In Business English - Business English ,communication And Reference Work
BMT College
07.2004 - 01.2005
Branch Manager
South African Post Office
06.2004 - 10.2007
B-Tech - Human Resource Management
Mangosuthu University of Technology
01.2003 - 12.2003
Supervisor of Operations
South African Post Office
05.2000 - 06.2004
Diploma In Human Resources Management - Human Resources Management
Mangosuthu University of Technology
01.2000 - 12.2002
Teller
South African Post Office
02.1987 - 03.2000
Grade12 - Matric
Indonsa High School
01.1981 - 12.1985
Supervisory Leadership Development Programme - Leadership
Warwick@ Knovation
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