Barbra Lindiwe Mdlalose
ETQA Supervisor/Training Operations Lead
Barbeque Downs
Summary
Accomplished Supervisor dedicated to exceeding customer expectations and driving company success through effective team leadership and employee engagement. Over 11 years of experience in Learning & Development and Training Operations includes expertise in coordinating and delivering both accredited and non-accredited training programs while ensuring compliance with SETA/QCTO standards. Proven track record in managing multi-stakeholder projects, optimizing learner lifecycle management, and implementing cost-reduction strategies to streamline production processes. Highly organized and results-oriented, currently seeking contract or project-based roles to enhance training delivery and operational efficiency across diverse sectors.
Overview
11
11
years of professional experience
1
1
Language
Work History
ETQA Supervisor
Signa Academy
08.2021 - 12.2025
- Led national training operations and learner lifecycle management across multiple accredited programmes and SETA environments.
- Coordinated end-to-end implementation of learnerships, including registrations, achievements, exits and reporting.
- Supported and coordinated facilitators, assessors and moderators to ensure effective learning delivery and quality outcomes.
- Conducted internal quality checks and supported external moderation and audit processes.
- Liaised with SETAs and external stakeholders to support programme approvals,compliance and continuous improvement.
- Managed training documentation, learner records and reporting in line with SETA and QCTO requirements.
- Contributed to the review and improvement of training workflows, systems and governance processes.
- Supervised and coached ETQA and training administration staff, improving turnaround times and reporting accuracy.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Temporary M&E Administrator
Foodbev Seta
04.2021 - 06.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Follow up on Extensions and terminations.
- Capturing Extensions and terminations
- Follow up on Learning Programme completions
- Follow up on learners behind schedule.
- Collate desktop monitoring reports.
- Contribute to the site visit schedule.
Accredited Program Coordinator
Duke Corporate Education
11.2019 - 03.2021
- Maintain an accurate and up-to-date learnership Status Report, ensuring real-time tracking of learner progress and programme milestones.
- Ensure all learner registrations with the relevant SETA(s) are completed and verified prior to training commencement, with proof of registration securely filed.
- Report learner terminations, drop-offs, and resignations timorously to the Project Administration team and ensure corrective documentation is processed.
- Maintain well-organized project files, learner files, and supporting documentation, ensuring audit readiness at all times.
- Conduct quality assurance reviews of project files, learner evidence, assessment records, and moderation reports to ensure compliance with SETA and QMS requirements.
- Address and close out all findings, recommendations, and remediation actions arising from assessor and moderator reports.
- Ensure that Facilitators, Assessors, and Moderators adhere strictly to client specifications, company protocols, quality standards, and contractual agreements.
- Advise employers and internal stakeholders on SETA quality assurance requirements and compliance expectations.
- Coordinate training logistics, including venue bookings and scheduling of learning interventions.
- Oversee daily operational requirements, including monitoring Facilitator and Assessor attendance and delivery of approved training material.
- Monitor and manage learner attendance, ensuring accurate registers and compliance with programme requirement.
- Ensure all training delivery adheres to Occupational Health and Safety (OHS) regulations in line with client and legislative standards.
- Assess and manage project budgets and costings, ensuring alignment with approved funding and financial controls.
- Collect, verify, and approve trainer payment documentation prior to submission for processing.
- Monitor and track payments to Facilitators, Assessors, Moderators, subcontractors, and creditors, resolving discrepancies proactively.
- Coordinate and track invoices related to training projects.
- Liaise with relevant SETA(s) for qualification and learnership registrations, submissions, and compliance queries.
- Compile and submit the Workplace Skills Plan (WSP) to the relevant SETA.
- Advise employers on the implementation of the WSP and assist in drafting the Annual Training Report (ATR).
- Organize and coordinate workshops and engagement events to enhance learner and stakeholder experience.
- Serve as a subject-matter resource on Skills Development legislation, SETA processes, and grant compliance.
- Establish and maintain strategic partnerships with external stakeholders, strengthening programme reach and impact.
- Maintain accurate and compliant records of programme activities, learner data, and performance metrics.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
Facilitator, Assessor and Moderator
Atvance Empowerment
01.2019 - 04.2020
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Academic Assistant
Damelin College
02.2019 - 08.2019
- Assist and support Academic Counsellors in their daily academic and administrative duties.
- Support campus operations in the preparation, coordination, and scheduling of academic programmes.
- Ensure the timely procurement and distribution of academic books, learning materials, and resources to faculty members and students.
- Capture, update, and maintain student results, attendance records, and academic registers with a high degree of accuracy.
- Perform quality assurance (QA) on student information and create, maintain, and manage compliant student files.
- Prepare and issue printed academic results and learning materials in line with institutional requirements.
- Interact professionally with students, assisting with academic queries and concerns and escalating issues where required.
- Provide administrative support during tests and examinations, including preparation of venues and documentation.
- Invigilate tests and examinations, ensuring adherence to institutional assessment policies and academic integrity standards.
- Prepare and compile academic reports, records, and statistical data as required by faculty and management.
- Take accurate minutes of meetings and ensure timely circulation and proper filing of records.
- Perform general office administration duties, including filing, printing, scanning, photocopying, and telephone communication.
- Maintain orderly and secure academic records in line with institutional policies and data protection requirements.
ETQA Administrator
Signa Academy
10.2014 - 01.2019
- Register funded and unfunded learnerships using the Learner Management Information System (LMIS).
- Register learner qualifications on LMIS and upload learner data accurately.
- Load learner information and generate learnership agreements on the relevant SETA systems (e.g. Indicium).
- Populate and submit Letters of Intent, Performance Agreements, and Memoranda of Understanding (MOUs) on behalf of clients to the relevant SETAs.
- QA all contracts and supporting documentation prior to SETA submission to ensure compliance and acceptance.
- Act as the primary point of contact between employers and SETAs for all learnership and skills development matters.
- Manage and advise on learnership implementation processes in accordance with the requirements of different SETAs.
- Liaise with SETAs regarding external moderation, learner results, and certification processes.
- Update learner results upon completion of learnerships and ensure accurate close-out of learner records.
- Apply for new qualification accreditation and manage submissions through the relevant SETA/ETQA platforms.
- Request and manage new site accreditations, ensuring readiness for audits and evaluations.
- Ensure Occupational Health and Safety (OHS) documentation is current and compliant.
- Maintain and update the Quality Management System (QMS) files in line with accreditation and audit requirements.
- Compile project plans and implementation schedules for new learnership cohorts.
- Ensure all administrative requirements are in place for the flawless delivery of training courses.
- Prepare course documentation, including roll-out plans, implementation plans, certificates, course CDs, and learner packs.
- Format and quality-check learning materials and presentations (PowerPoint) in accordance with SETA and client standards.
- Prepare electronic course material in printer directories and alternative formats (e.g. PDF) for delivery and promotional activities.
- Manage deadlines to ensure all training material is 100% accurate, error-free, and ready prior to course commencement.
- Compile and submit the Workplace Skills Plan (WSP) to the relevant SETA.
- Advise employers on the implementation of the WSP and assist with the preparation of the Annual Training Report (ATR).
- Provide guidance on SETA quality assurance requirements, compliance standards, and audit expectations.
- Communicate SETA initiatives, grants, incentives, and benefits to employers, enabling informed participation in skills development.
- Maintain accurate and compliant electronic and hardcopy filing systems in line with regulatory standards.
- Provide client-facing support, including telephone management, call direction, and stakeholder engagement.
- Assist with delegate registration, meet-and-greet activities, and on-site course support when required.
- Perform general office administration duties including filing, printing, scanning, and correspondence.
Facilitator, Mentor and Coach
Fibre Institute
04.2018 - 01.2019
- Assisting Academic Manager to exit competent learners utilizing different methodologies.
- Mentoring and Coaching of learners and facilitator
- Review assesses learner progress in line with appropriate quality assurance.
- Prepare detailed assessment reports after each completed work.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Education
Advanced Diploma In Management -
Regent Business School
Durban 04.2001 -
National Certificate: OETDP - NQF Level 6
ENJO Consultants (Pty) Ltd
Centurion01.2021
National Certificate: OETDP - NQF Level 5
NS Zonke Management Consultants
Florida01.2020
FETC: Project Management - Level 4
Thuthong Training Institution And Consulting
Centurion01.2020
Diploma: Information Technology - NQF Level 5
PC Training And Business College
Randburg01.2013
Matric -
Malatse Secondary School
Mpumalanga12.2010
Skills
Operations management
Staff management
Process improvement
Schedule development
Business development
Decision-making
Staff discipline
Data analytics
Customer service
Attention to detail
Staff development
Goal oriented
Relationship building
Project management
Project planning
Strategic planning
Negotiation
Inventory control
Policy enforcement
Priority management
Complex Problem-solving
Quality control
Time management
Teamwork and collaboration
Computer skills
Problem-solving
Team collaboration
Excellent communication
Adaptability and flexibility
Customer relations
Adaptability
Customer relationship management
High School Education
Malatse Secondary School, Grade 12, 12/01/10, English, Setswana, Mathematical Literacy, Life Orientation, Agricultural Science, Life Sciences, Geography
Skills Matrix
- Microsoft Office 2010, 5 Years, Currently using it, 5
- Microsoft Office 2013, 5 Years, Currently using it, 5
- Windows 7, 8, 10, 5 Years, Currently using it, 5
- LMIS (Services seta), 4 Years, 01/01/19, 5
- ICAS (Learning management System), 3 Months, Currently using it, 5
- Seta Database System (Foodbev, MICT, Wrseta, Bankseta, Merseta, Teta, Ceta, FPM seta), 5 Years, Currently using it, 5
- Project Management, 4 Years, Currently using it, 5
- Java, 2 Years, 2014, 4
- JavaScript, 2 Years, 2014, 3
- MySQL, 1 Year, 2014, 4
- SQL Database, 2 Years, 2015, 4
- HTML5/CSS, 3 Years, 2013, 3
- JQuery, 4 Months, 2013, 3
- Visual Basic.net 2005, 1 Year, 2013, 3
- N+, 1 Year, 2013, 4
Physical Address
11 Candican Rd, Barbeque Downs, Midrand, 1684
Cell Phone No
- 0712034805
- 0793547819
Health
Good
Drivers License
8, True
Sector Experience
Education and Training
Career Objectives
To use my skills in the best possible way for achieving the company’s goals.
Hobbies And Interests
- Reading
- Baking
One Word That Describes Me
Initiative
Personal Information
- Dependents: 2
- Date of Birth: 03/28/93
- Gender: Female
- Nationality: South African
- Marital Status: Married
Reading
Reading is both a personal discipline and a professional tool for me. I read with intention—often focusing on skills development, leadership, quality assurance, and personal growth—because I believe strong thinking is shaped by consistent learning. I also read to widen my perspective, to understand people better, and to stay grounded in principles that have stood the test of time.
Reading helps me sharpen my analytical skills, improve my decision-making, and approach challenges with clarity rather than reaction. It has taught me patience, structure, and the value of evidence over assumption. In a fast-changing world, reading keeps me steady, informed, and forward-looking
Timeline
ETQA Supervisor
Signa Academy
08.2021 - 12.2025
Temporary M&E Administrator
Foodbev Seta
04.2021 - 06.2021
Accredited Program Coordinator
Duke Corporate Education
11.2019 - 03.2021
Academic Assistant
Damelin College
02.2019 - 08.2019
Facilitator, Assessor and Moderator
Atvance Empowerment
01.2019 - 04.2020
Facilitator, Mentor and Coach
Fibre Institute
04.2018 - 01.2019
ETQA Administrator
Signa Academy
10.2014 - 01.2019
Advanced Diploma In Management -
Regent Business School
04.2001 -
National Certificate: OETDP - NQF Level 6
ENJO Consultants (Pty) Ltd
National Certificate: OETDP - NQF Level 5
NS Zonke Management Consultants
FETC: Project Management - Level 4
Thuthong Training Institution And Consulting
Diploma: Information Technology - NQF Level 5
PC Training And Business College
Matric -
Malatse Secondary School