I am a keen gardener and am studying Phytotherapy part time On completion of my course and upon achieving the relevant pass grade, I will be entitled to use the title Master Herbalist
Barbara Murphy
Facilities OHS Manager
Cape Town,WC
Summary
Enthusiastic, dedicated, all rounder with extensive Facilities and OHS experience both locally and internationally, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Facilities, OHS and Training. Motivated to help the right organisation reach for the stars.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
Work History
OHS Practitioner and Corporate Trainer in Property
ComSaf
Cape Town, Western Cape
11.2020 - Current
- Assisted clients to implement Safety Management systems to improve insurance costs and provided exceptional service.
- Conducted Baseline Risk Assessments, OHS Audits, SANS 10400 Audits and Gap Analysis for clients.
- Developed numerous OHS Training programmes including SHE Rep, Fire and Evac, SANS 10400 and Sprinklers, to name a few, for clients in order to present OHS legislation and requirements in an easily understandable format. This proved to be very popular.
- Exceeded goals through effective task prioritization and great work ethic. Was able to deliver on tight deadlines and create the WOW factor for all clients.
- Offered friendly and efficient service and advice to customers, handled challenging situations with ease. If I didn't know immediately what the solution was, I researched it and got back to the client with the required info.
- I created and implemented free OHS webinars for clients and future clients to inform them of the basics around company requirements.
Facilities Operations Manager
Growthpoint Properties
Cape Town, Western Cape
07.2007 - 05.2020
- Managed the proactive and reactive maintenance on a full time basis.
- Evaluated facility operations, staff, tenants and contractors for OHS regulations compliance.
- Tracked and documented operational and financial records to perform analysis of performance and operational costs per m2 of GLA.
- Created maintenance schedules for short and long term planning.
- Created and worked to maintenance budgets including planning of long term Captial Expenditure replacements at end of life cycle.
- Supervised staff and contractors in day-to-day activities.
- Supervised contractors throughout tenant renovation and installation processes in order to ensure compliance and value for the tenant.
- Oversaw budget and made recommendations to save on budget through regular investigation into market options.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Conducted inspections of facility grounds, external structure, systems, and equipment.
- Served instrumental role in organizational health and safety compliance and provided advice to all colleagues.
- Updated and resolved incidents.
- Assisted in recruiting, hiring and training of team members.
- Implemented long-term growth initiatives by developing waste management and energy saving initiatives.
- Delivered exceptional customer service to tenants, winning over even the most difficult of tenants.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness with several staff to develop their potential.
- Strategically managed resources, milestones and budgets.
- Reduced operational risks due to an increase in compliance.
- Maintained cleanliness and organization of all buildings, working closely with contract staff to ensure SLA compliance in a motivational atmosphere.
Facilities Manager
Blend Property Group
Cape Town, Western Cape
07.2006 - 06.2007
- Accounted for building usage and organizational needs when planning maintenance activities.
- Directed tenant improvements to meet contractual demands and update building areas.
- Analyzed building control and HVAC system performance and recommended improvements.
- Controlled expenses to meet budget requirements.
- Created management reports outlining important facility statistics.
- Created a Helpdesk for tenants to call with maintenance queries and implemented a measurement programme on maintenance responses.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Investigated problems and determined appropriate remedies.
- Responded to building emergencies and managed repairs.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Conducted inspections of facility grounds, external structure, systems, and equipment.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Oversaw finances and made recommendations to reduce budget.
OHS Officer
British Telecom (Monteray Scotland)
Glasgow, Scotland
12.2000 - 04.2006
- Carried out inspections on 1600 buildings to ensure OHS compliance.
- Optimized new employee training on policies and processes to maximize team safety.
- Evaluated workplace conformance with legislation and standards, implementing immediate strategies to resolve deficiencies.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with Facilities Managers to achieve building compliance.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Communications Manager Centre Manager
Broll Property Group
Johannesburg, Gauteng
11.1995 - 09.2000
- Oversaw all running of the Shopping Centre, including Facilities, Leasing, Projects and Staff Management
- Conducted research, gathered information from multiple sources and presented results.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Provided excellent customer service to tenants answering problems and soothing difficult clients.
- Implemented a tenant reward programme to boost morale and loyalty to the centre.
- Actively listened to customers, handled concerns quickly and resolving the issue.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
Product and Development Assistant
Teljoy Cellular
Johannesburg, Gauteng
07.1994 - 07.1995
- Identified training needs and developed content while evaluating existing programs.
- Assessed training needs through surveys and consultation with managers.
- Offered specific training programs to help workers maintain or improve job skills.
- Designed, planned, organized and directed orientation and training programs for employees or customers including a company newsletter sent out to all clients via email with hints and tips on cellular phone usage.
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Liaised between executives, suppliers and all staff, to ensure the corporate message was maintained.
- Provided on site support to Product and Development Manager with technical repairs to equipment brought in by clients.
Bookkeeper Transport Broker
Jetoco
Johannesburg, South Africa
03.1993 - 07.1994
- Responsible for all company financial invoicing and debt collection.
- Assisted Managing Director in the booking of transport loads.
Personal Assistant
Ferodo
Johannesburg, Gauteng
01.1990 - 03.1991
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Arranged domestic and international travel plans and itineraries.
- Organized and attended meetings and compiled related documents and reports.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Sourced and ordered office equipment and supplies.
- Displayed absolute discretion at handling confidential information.
Education
NGC With Distinction - Occupational Health And Safety
NEBOSH
Glasgow 01.2003 - 09.2003
High School Diploma -
Sunward Park High School
Johannesburg 01.1985 - 12.1989
Skills
Building inspections
Service contracts management
Leadership and supervision
Cost-reduction methods
Facility inspections
Attention to Detail
Multitasking Abilities
Analytical and Critical Thinking
Interpersonal Communication
Self-Motivated
Teambuilding
Problem-Solving
MS Office
Written Communication
Maintenance and Repair
Training and Development
Accomplishments
Having been a member of Rotary for several years, I was asked to head up Rotary Youth for my District which incorporates Western Cape, the whole of Angola and all of Namibia within a year of joining. I fulfilled this role as Head of Rotary Youth for three years, during which I was asked to teach Youth leaders internationally by Rotary International based in Chicago. I was asked to take the role on for a fourth year but due to time constraints and the need to focus on family in my downtime I resigned from Rotary in 2022.
Interests
Timeline
OHS Practitioner and Corporate Trainer in Property
ComSaf
11.2020 - Current
Facilities Operations Manager
Growthpoint Properties
07.2007 - 05.2020
Facilities Manager
Blend Property Group
07.2006 - 06.2007
NGC With Distinction - Occupational Health And Safety
NEBOSH
01.2003 - 09.2003
OHS Officer
British Telecom (Monteray Scotland)
12.2000 - 04.2006
Communications Manager Centre Manager
Broll Property Group
11.1995 - 09.2000
Product and Development Assistant
Teljoy Cellular
07.1994 - 07.1995
Bookkeeper Transport Broker
Jetoco
03.1993 - 07.1994
Personal Assistant
Ferodo
01.1990 - 03.1991
High School Diploma -
Sunward Park High School
01.1985 - 12.1989