Bantse Molokwane

Work History

The Ritz Carlton Bachelor Gulch

Avon, Colorado

06.2019 - 12.2019

Assisted other server and supervisors in opening and setting up the restaurant for a successful operation.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Took orders and delivered food items to residents in main dining room.
Backed up hosts by greeting guests, assigning tables and escorting to seats.
Made hot and cold beverages mainly coffee for guests while using coffee art.
Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Built long-lasting relationships with residents.
Replenished table, wait staff and kitchen supplies.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Assisted other server and supervisors in closing down the restaurant.
Assisted other departments such as Banquets and In-room dining.

The Ritz Carlton Naples

Naples, Florida

12.2018 - 06.2019

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Assisted managers with quickly resolving service- and food-related issues.
Monitored guests for intoxication and immediately reported concerns to management.

Westin Mina Seyahi Dubai

Jumeriah, Dubai

11.2017 - 04.2018

Welcoming guests and ensuring that they are well seated.
Using the Point of Sale System for putting in orders
Assisting the supervisors with stock take.
Ensuring that guests receive their correct orders.
Ensuring that the food and beverages are well presented according to hotel standards.
Attending coffee and latte art classes with Lavazza professional barista.
Ensuring guest satisfaction is achieved.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Open Table.