Bantse Molokwane
Hospitality Management
Johannesburg,GT
Summary
I consider myself as a server and hostess who is well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and casual set up type of dining. Successful at building relationships with customers to increase likelihood of repeat business. Dependable server with 3 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Server
The Ritz Carlton Bachelor Gulch
Avon, Colorado
06.2019 - 12.2019
- Assisted other server and supervisors in opening and setting up the restaurant for a successful operation.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Took orders and delivered food items to residents in main dining room.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Made hot and cold beverages mainly coffee for guests while using coffee art.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Built long-lasting relationships with residents.
- Replenished table, wait staff and kitchen supplies.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Assisted other server and supervisors in closing down the restaurant.
- Assisted other departments such as Banquets and In-room dining.
Hostess/ Server
The Ritz Carlton Naples
Naples, Florida
12.2018 - 06.2019
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored guests for intoxication and immediately reported concerns to management.
Hostess/Restaurant Server
Westin Mina Seyahi Dubai
Jumeriah, Dubai
11.2017 - 04.2018
- Welcoming guests and ensuring that they are well seated.
- Using the Point of Sale System for putting in orders
- Assisting the supervisors with stock take.
- Ensuring that guests receive their correct orders.
- Ensuring that the food and beverages are well presented according to hotel standards.
- Attending coffee and latte art classes with Lavazza professional barista.
- Ensuring guest satisfaction is achieved.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Open Table.
Education
Diploma - Hospitality Management
01.2016 - 11.2018
Skills
Beverage preparation
Food sales and promotion
Stocking and replenishing
High-volume dining
Order accuracy
Point of Sales Operation
Micro Soft operation (Word,excel,power point)
Menu presentation
Timeline
Server - The Ritz Carlton Bachelor Gulch
06.2019 - 12.2019
Hostess/ Server - The Ritz Carlton Naples
12.2018 - 06.2019
Hostess/Restaurant Server - Westin Mina Seyahi Dubai
11.2017 - 04.2018
Swiss Hotel School - Diploma, Hospitality Management
01.2016 - 11.2018