Banothile Zanele Shezi
Floor Manager/Assistant Manager
Pietermaritzburg
Summary
Seeking a challenging and progressive career using my professional, skills and creative thinking to gain future exposure, strengths and Experiences.
I am a driven hard working individual who would like to think that nothing is impossible if you put your mind on it. I am passionate, self motivated and a team player. I am open to learn and share.
Overview
13
13
years of professional experience
Work History
Supervisor/ Floor Manager
Truworths
09.2011 - Current
- Marchendising, opening of new accounts, assisting customers, authorising, preparing or hanger counts, counting of stock, consolidation of hanger counts, weekely planning, tea and lunch roster planning to make sure all department are covered at all times
- Supervising and making sure that the stuff is doing what is required in them, opening and closing of the store, selling of hand set, ricaring of sim cards, explaining of warranty assesments in fine juwellary as well as cell phones
- Putting planning on the system and making sure that the store is making profit and reaching our store targets every month
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Managed staff scheduling to cover peak times effectively without overstaffing.
- Defined clear targets and objectives and communicated to other team members.
Education
Basic computor course - undefined
Intuition collage
Electrical engineering - undefined
Tag Tec training Institute
Grade 12 - undefined
Mehlokazulu High school
Skills
Contract Management
Accomplishments
- Sale and merchandising certificate, Marchandising, studying fashion terms, learning on how to pursue a customer to buy and multiple selling to achieve months targets and grow the business.
- Customer service certificate, I have learned on how to give excellent service and make the customer's shopping experience superb. Going an extra mile by doing what is more than expected of the customer.
- Supervisor certificate, Leading the team and making sure they are doing what is required in them, drawing up a weekly planning, authorizing, handling different situations at workplace and admin work.
Personal Information
- Date of Birth: 12/23/83
- Gender: Female
- Nationality: African
- Marital Status: Single
Briefsummary
I am a driven hard working individual who would like to think that nothing is impossible if you put your mind on it. I am passionate, self motivated and a team player. I am open to learn and share.
Additional Information
Driver’s license : code 10
Timeline
Supervisor/ Floor Manager
Truworths
09.2011 - Current
Basic computor course - undefined
Intuition collage
Electrical engineering - undefined
Tag Tec training Institute
Grade 12 - undefined
Mehlokazulu High school
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