Banothile Nzimande
Johannesburg
Summary
Versatile and diligent, with a proven track record at Servest Group, excelling in access control and emergency response. Mastered CCTV surveillance and fostered a secure environment, enhancing safety by 30%. Demonstrated exceptional customer service and incident reporting skills, ensuring a welcoming yet protected atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Security Officer
Servest Group
02.2016 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Receptionist
Servest Group
Johannesburg
01.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Bachelor of Education - Education
University Of South Africa
South Africa 04.2001 -
No Degree - High School Certificate
Entsikeni S.S.S
KwaZulu Natal 04.2001 -
Skills
Access control
CCTV monitoring
Emergency response
Visitor tracking
CCTV surveillance
General security
Report writing
Staff management
Incident reporting
Patrol operations
Additional Information
I am particularly passionate about reception administration duties and believe my skills can significantly contribute to achieving company's goals in this position. While no listed on my resume in year 2019 to 2020 I filled reception position temporally with Servest Group Company where in that short period I demonstrated my abilities successfully. My strong communication skills allow me to effectively communicate and assist clients both telephonically and physically which will be valuable in this role.
Certification
Grade C Security Certificate
Timeline
Receptionist
Servest Group
01.2019 - 02.2020
Security Officer
Servest Group
02.2016 - Current
Bachelor of Education - Education
University Of South Africa
04.2001 -
No Degree - High School Certificate
Entsikeni S.S.S
04.2001 -
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