Banikie Mohanwe

• Expertly managed customer relations by swiftly addressing and resolving complaints, ensuring a high level of satisfaction.
• Led recruitment and training of a dynamic team, fostering a culture of excellence and accountability.
• Drove team performance to meet and exceed sales targets through motivational leadership and incentives.
• Upheld exceptional service standards by ensuring staff delivered outstanding customer experiences.
• Oversaw inventory control and budget management, optimizing store operations and financial health.
• Implemented regular staff performance evaluations using a comprehensive matrix to promote growth and efficiency.
• Enforced stringent security measures and loss prevention strategies to safeguard store assets.
• Conducted ongoing staff training to enhance product knowledge and sales expertise.
• Kept abreast of market trends to strategically position the store in a competitive retail environment.
• Exercised meticulous financial oversight, managing budgets and maximizing profitability.
• Maintained an inviting store ambiance, ensuring a clean, organized, and visually appealing shopping space.
• Instituted a professional dress code, guaranteeing that all employees presented a neat and brand-aligned appearance.
• Resolved employee disputes and addressed queries and concerns with diplomacy and fairness.
• Maintained accurate statistical and financial records, providing insights for strategic decision-making.
• Developed efficient monthly staff schedules to ensure optimal staffing levels
• Managed inventory and budget for efficiency

Reference : Bayeka Malunga

Area Manager for Fabiani and G-star

065 944 9989

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Addressed customer needs and made product recommendations to increase sales.
• Answered questions about store policies and addressed customer concerns.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Handled cash with high accuracy and took care to check bills for fraud.

• Maintained daily report documents, memos and invoices.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.