Banikie Mohanwe
Store Manager
Atteridgeville
Summary
I am eager to become an integral part of a dynamic team, where I can leverage my extensive experience and skill set to drive outstanding outcomes and aid in the company's expansion. My passion lies in harnessing my capabilities to deliver exceptional results that contribute meaningfully to the growth and success of the organization.
Eager to integrate with a vibrant team, leveraging my proven skills and extensive experience to drive outstanding outcomes and aid in the company's expansion.
Overview
12
12
years of professional experience
1
1
Language
Work History
Store Manager
Fabiani
06.2015 - 08.2024
- Expertly managed customer relations by swiftly addressing and resolving complaints, ensuring a high level of satisfaction.
- Led recruitment and training of a dynamic team, fostering a culture of excellence and accountability.
- Drove team performance to meet and exceed sales targets through motivational leadership and incentives.
- Upheld exceptional service standards by ensuring staff delivered outstanding customer experiences.
- Oversaw inventory control and budget management, optimizing store operations and financial health.
- Implemented regular staff performance evaluations using a comprehensive matrix to promote growth and efficiency.
- Enforced stringent security measures and loss prevention strategies to safeguard store assets.
- Conducted ongoing staff training to enhance product knowledge and sales expertise.
- Kept abreast of market trends to strategically position the store in a competitive retail environment.
- Exercised meticulous financial oversight, managing budgets and maximizing profitability.
- Maintained an inviting store ambiance, ensuring a clean, organized, and visually appealing shopping space.
- Instituted a professional dress code, guaranteeing that all employees presented a neat and brand-aligned appearance.
- Resolved employee disputes and addressed queries and concerns with diplomacy and fairness.
- Maintained accurate statistical and financial records, providing insights for strategic decision-making.
- Developed efficient monthly staff schedules to ensure optimal staffing levels and operational
- Led and coached team to meet sales goals
- Managed inventory and budget for efficiency
Cashier
Jay Jay's
12.2013 - 12.2014
Secretary
CSIR Gridcars
06.2012 - 12.2012
Education
Bokgoni Technical Secondary School - Electrical Engineering
Bokgoni Technical Secondary School
01.2005 - 12 2009
Skills
Active listening
Adaptability
Attention to detail
Collaboration
Communication
Computer
Conflict resolution
Content management
Creativity
Critical thinking
Customer Service
Data analysis
Decision-making
Emotional intelligence
Leadership
Management
Marketing
MS Office
Organization
Planning and coordination
Problem solving
Self discipline
Self motivated
Teamwork
Time management
Writing
Analytical skills
Research skills
Accomplishments
Retail Academy
ER Training(Employee Relations)
CX Training (Customer Experience)
Personal Information
- Date of Birth: 01/04/1990
- Gender: Female
- Nationality: South African
Timeline
Store Manager
Fabiani
06.2015 - 08.2024
Cashier
Jay Jay's
12.2013 - 12.2014
Secretary
CSIR Gridcars
06.2012 - 12.2012
Bokgoni Technical Secondary School - Electrical Engineering
Bokgoni Technical Secondary School
01.2005 - 12 2009