Bandile Msimango
Johannesburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Direct Marketing Sales Representative
Cartrack Pty Ltd
11.2024 - 10.2025
- Sold tracking units, backup trackers, as well as dashboard cameras.
- Engaged customers through direct marketing campaigns and promotions.
- Managed customer inquiries and provided product information effectively.
- Delivered presentations to clients on product features and benefits.
- Identified opportunities for cross-selling additional products or services to existing customers.
- Followed up with customers after each fitment to ensure satisfaction.
Sales Consultant
Callforce BPO
02.2021 - 10.2024
- Inbound and Outbound Call campaigns for Vodacom and Cell C new and existing business and personal contracts.
- Assisted clients in identifying their needs and recommending suitable solutions.
- Explained new and existing products to showcase features and benefits effectively.
- Collaborated with team members to develop sales strategies and improve performance.
- Managed customer inquiries through various communication channels promptly, including phone and email.
- Resolved customer issues by providing timely support and effective solutions.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue. (Vodacom Business)
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Participated in regular training sessions on new products, services, and industry trends.
Client Liaison
Lifepower
09.2018 - 12.2020
- Service-based sales.
- Assisted customers with product inquiries and order placements.
- Educated customers on product features and benefits to highlight benefits and support informed decisions.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM systems.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Negotiated prices and set up contracts to finalize sales agreements.
Telesales Agent
Hotel Express International
01.2018 - 09.2018
- Aggressive prospecting, cold calling and networking to enhance lead generation.
- Provided product information and answered any related queries.
- Built customer relationships by providing knowledgeable answers to their questions.
- Conducted outbound calls to follow-up on previous purchases or solicit new business opportunities.
Telesales Team Leader
PCS Group (Bruma Finance)
01.2011 - 02.2017
- Engaged customers through inbound and outbound calls to promote products and services.
- Maintained accurate records of sales activities, quotes and customer interactions in the database.
- Offered additional services or products to existing customers that would benefit them.
- Assisted in creating quality assurance standards and procedures.
- Conducted interviews to assess candidates' skills and fit for roles.
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
- Provided training and mentorship to junior consultants in recruitment best practices.
- Assisted in onboarding activities such as background checks, orientation sessions.
- Developed training programs for new team members to enhance skills.
- Led telesales team to achieve monthly sales targets through effective coaching.
- Coordinated daily operations to ensure smooth workflow within the sales team.
- Conducted performance evaluations to identify areas for improvement in staff skills.
- Leading daily telesales team meetings to ensure that sales targets are met.
- Motivating and coaching the telesales team to ensure they reach their full potential.
- Establishing key performance indicators for the telesales team, tracking progress against those KPIs.
- Developing strategies to drive repeat business from existing customers.
Education
Matric
Barnato Ikageng
Skills
- Direct marketing
- Sales presentations
- Customer engagement
- Product knowledge
- Revenue generation
- Upselling techniques
- Effective communication
- Problem solving
- Team collaboration
- Negotiation skills
- Persuasive communication
- Cold calling
- Adaptability and flexibility
Timeline
Direct Marketing Sales Representative
Cartrack Pty Ltd
11.2024 - 10.2025
Sales Consultant
Callforce BPO
02.2021 - 10.2024
Client Liaison
Lifepower
09.2018 - 12.2020
Telesales Agent
Hotel Express International
01.2018 - 09.2018
Telesales Team Leader
PCS Group (Bruma Finance)
01.2011 - 02.2017
Matric
Barnato Ikageng