5+ Years of experience in financial administration and retail op


Results-driven Admin Manager with expertise in financial administration, cash banking, and team leadership in high-performance retail environments. Skilled in SAP, Excel, and reporting, with a track record of achieving 99%+ admin scores, reducing discrepancies, and improving store performance. Strong problem-solver and communicator, focused on efficiency, accuracy, and supporting business growth.
5+ Years of experience in financial administration and retail op
N6 Marketing Certificate completed
SAP & Excel proficiency for reporting, payroll, and stock manage
• Monitored daily packing operations across three departments using SAP and internal audit checklists, ensuring 100% compliance with specifications and reducing packaging errors by 25%.
• Led weekly operational reviews using SAP Business One and Excel dashboards, identifying five workflow inefficiencies and implementing corrective actions that improved processing speed by 30%.
• Facilitated monthly training sessions for over 15 staff members, using PowerPoint and Microsoft Teams to align performance with company goals and boost engagement scores by 20%.
• Analyzed customer feedback trends via CRM reports and Excel pivot tables, initiating three service enhancements that increased satisfaction ratings from 82% to 94%.
• Compiled and presented over 10 monthly performance reports using Excel, SAP, and Word, driving executive decisions on inventory, staffing, and compliance.
• Managed personnel records for 25+ employees using Microsoft Access and SharePoint, maintaining 100% accuracy and reducing document retrieval time by 40%.
• Developed and executed five cross-functional project plans with budgets up to R250,000 using Microsoft Project and Excel, achieving 100% on-time delivery and cost savings of 15%.
• Digitized over 500 records into internal systems using Excel and Access, improving data accessibility and reducing manual search time by 60%.
• Designed and implemented three strategic improvement plans aligned with audit standards using Word templates and compliance tracking tools, resulting in 100% compliance and zero non-conformities.
• Controlled inventory levels using SAP and Excel reorder models, reducing stockouts by 90% and cutting excess ordering costs by 18%.
• Streamlined communication across 10+ stakeholders using Outlook, Teams, and structured email protocols, reducing response delays by 35%.