Bandile Zuko Dubo

• Monitored daily packing operations across three departments using SAP and internal audit checklists, ensuring 100% compliance with specifications and reducing packaging errors by 25%.
• Led weekly operational reviews using SAP Business One and Excel dashboards, identifying five workflow inefficiencies and implementing corrective actions that improved processing speed by 30%.
• Facilitated monthly training sessions for over 15 staff members, using PowerPoint and Microsoft Teams to align performance with company goals and boost engagement scores by 20%.
• Analyzed customer feedback trends via CRM reports and Excel pivot tables, initiating three service enhancements that increased satisfaction ratings from 82% to 94%.
• Compiled and presented over 10 monthly performance reports using Excel, SAP, and Word, driving executive decisions on inventory, staffing, and compliance.
• Managed personnel records for 25+ employees using Microsoft Access and SharePoint, maintaining 100% accuracy and reducing document retrieval time by 40%.
• Developed and executed five cross-functional project plans with budgets up to R250,000 using Microsoft Project and Excel, achieving 100% on-time delivery and cost savings of 15%.
• Digitized over 500 records into internal systems using Excel and Access, improving data accessibility and reducing manual search time by 60%.
• Designed and implemented three strategic improvement plans aligned with audit standards using Word templates and compliance tracking tools, resulting in 100% compliance and zero non-conformities.
• Controlled inventory levels using SAP and Excel reorder models, reducing stockouts by 90% and cutting excess ordering costs by 18%.
• Streamlined communication across 10+ stakeholders using Outlook, Teams, and structured email protocols, reducing response delays by 35%.

• Managed stock receiving, capturing, and transfers using SAP, ensuring 100% data accuracy.
  
  Conducted weekly and monthly stock counts, identifying and resolving variances promptly.
  
  Maintained asset registers and supported compliance through regular integrity checks.
• Reduced stock loss to 0.03% by applying strong analytical and problem-solving skills.
• Produced detailed Excel reports to track stock movement and support decision-making.
• Collaborated with team members to ensure smooth operations, communication, and accountability.
• Applied time management, attention to detail, and teamwork to meet tight deadlines and maintain efficiency.
• Supported management with real-time reporting and improvement suggestions for stock control processes.

• Delivered outstanding customer service, resolving price, size, and style objections with confidence.
• Applied strong product knowledge and communication skills to increase customer satisfaction and repeat sales.
  
• Maintained 100% Mystery Shopper scores by ensuring excellence in service, presentation, and store standards.
  
• Performed accurate cash handling, POS transactions, and layby processing with zero discrepancies.
  
• Supported stock management and replenishment to maintain product availability and visual appeal.
  
• Collaborated with the team to meet store goals, using teamwork, adaptability, and time management under pressure.
  
• Demonstrated attention to detail, problem-solving, and initiative in maintaining operational efficiency
• Recognized as Top Sales Performer for 2018, 2019, and 2020, consistently exceeding monthly and annual targets.