Summary
Overview
Work History
Education
Skills
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Languages
Timeline
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Bandile Dubo

Burgersfort

Summary

Dynamic and results-driven retail professional with over 5 years of experience in store operations, team leadership, financial administration, and customer service. Proven track record of driving sales, training staff, and ensuring operational excellence. Skilled in cash banking, stock control, and team motivation. Seeking to bring my leadership, innovation, and retail management expertise to Cape Union Mart as a Store Manager

Overview

9
9
years of professional experience

Work History

Admin Manager

Spitz
Burgersfort
04.2022 - Current
  • Oversaw daily cash banking and ensured 100% financial compliance and accuracy.
  • Led a team of 8+ staff, delegating roles, resolving conflict, and driving sales targets.
  • Streamlined financial documentation processes for smooth audit readiness.
  • Coached and mentored new employees, improving objection handling and customer satisfaction.
  • Collaborated with logistics, stockroom, and sales departments to optimize in-store operations.
  • Prepared month-end and bi-weekly sales reports, identifying trends and improvement areas.

Stock Room Controller

Spitz
Burgersfort
02.2022 - 03.2022
  • Managed stockroom operations with attention to detail, achieving a 0.01% stock loss and reducing write-offs by 15%.
  • Streamlined inventory control processes, ensuring 99% product availability on the sales floor and minimizing stock shortages.
  • Thrived in a fast-paced environment, meeting 100% of stock readiness deadlines to support sales targets.
  • Ensured compliance with OHASA standards, resulting in a 100% safety audit pass rate.
  • Collaborated with stakeholders and supervised team members to resolve 95% of stock discrepancies within 48 hours, maintaining operational efficiency.
  • Led people management initiatives, including staff training, task delegation, and performance monitoring, fostering a highly productive team.
  • Prioritized customer needs by achieving a 20% improvement in stock retrieval time, enhancing satisfaction and overall experience.
  • Maintained accurate records of stock movements, increasing data accuracy by 30% and ensuring policy compliance.

General Sales Assistant

Spitz
Springs
09.2016 - 01.2022
  • Assisted customers with footwear selection, offering style and sizing advice.
  • Maintained high store presentation standards, supporting seasonal merchandising.
  • Processed payments, lay-bys, and refunds efficiently through POS.
  • Handled customer objections regarding price, availability, and styles with confidence.
  • Participated in stock takes, new stock receiving, and daily replenishment.
  • Built strong relationships with regular customers, enhancing loyalty.

Education

N6 Marketing Certificate - Marketing Management, Marketing Research, Marketing Communication, Sales Management, Business Communication, Computer Practice

TVET College Brakpan
Brakpan
01.2016

Matric Certificate - Accounting, Business Studies, Economics, English, isiZulu, Life Orientation, Math Literacy

KENNETH MASEKELA HIGH SCHOOL
Springs
12.2014

Skills

  • Retail Operations & Sales Growth
  • Financial Administration & Banking
  • Staff Supervision & Training
  • Stock Management & Merchandising
  • Customer Service Excellence
  • Problem Solving & Conflict Resolution

<Enter your own>

Title: Store Manager

Languages

  • English, High Proficient
  • IsiZulu, Native Speaker
  • Sepedi, High Proficient

Timeline

Admin Manager

Spitz
04.2022 - Current

Stock Room Controller

Spitz
02.2022 - 03.2022

General Sales Assistant

Spitz
09.2016 - 01.2022

N6 Marketing Certificate - Marketing Management, Marketing Research, Marketing Communication, Sales Management, Business Communication, Computer Practice

TVET College Brakpan

Matric Certificate - Accounting, Business Studies, Economics, English, isiZulu, Life Orientation, Math Literacy

KENNETH MASEKELA HIGH SCHOOL

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