Bamkelwe Kulati
Summary
Dynamic customer service professional with a proven track record at Comair Airlines, excelling in problem-solving and communication. Recognized for engaging with customers, driving sales, and delivering excellent brand representation. Known for reliability, adaptability, and a strong work ethic that ensures targets are met while maintaining positive customer experiences.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Cashier / Customer Service
Boksburg Hardware
03.2024 - 02.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted with stocking shelves and maintaining a clean checkout area.
Customer Service Sales Representative
Le Morgan
02.2022 - 08.2023
- Handled inbound/outbound calls, assisting customers with inquiries, complaints, and service requests.
- Resolved customer concerns effectively, ensuring satisfaction and building loyalty.
- Met and exceeded daily call handling, quality, and service targets.
- Updated customer information accurately using.
Agent in Customer Service
Comair Airlines
12.2019 - 09.2020
- Assisted customers with inquiries, bookings, and service requests in a busy environment.
- Handled complaints with professionalism, ensuring customer satisfaction and loyalty.
- Maintained accurate records of customer interactions and transactions.
- Supported team members to achieve service quality targets.
Education
Cabin Crew License With General Travel Certificate - Tourism And Travel Management
EPT Aviation School
Kempton Park, South Africa 04.2001 -
Skills
Fast Learner
Hobbies
- Getting lost in a good book
- Capturing moments
- Going hiking/ Gym
- Listening to music
Certification
Microsoft Excel Certificate
Timeline
Cashier / Customer Service
Boksburg Hardware
03.2024 - 02.2025
Customer Service Sales Representative
Le Morgan
02.2022 - 08.2023
Agent in Customer Service
Comair Airlines
12.2019 - 09.2020
Cabin Crew License With General Travel Certificate - Tourism And Travel Management
EPT Aviation School
04.2001 -