Balungile Queen Masuku
Retail Associate Manager
Soweto
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
2026
2026
years of professional experience
Work History
Retail Associate Manager
Edgars Maponya Mall
2017 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Resolved customer issues promptly, fostering positive relationships and ensuring repeat business.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Also served as a First Aider treating staff and customers with small injuries or health concerns.
Cashier and Skills Trainer
KFC (Protea Point)
01.2011 - 01.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained staff on KFC procedures, and followed up on team assessments for new product launches.
Education
Certificate - Fire 1 and 2, Hazardous Materials (Operational Level), Hazardous Materials (Awareness level)
Impact Emergency Technologies
01.2013
Certificate - Basic Ambulance
Sharaj Training Services
01.2008
Grade 12 - Biology, Physical Sciences, Business Economics, Geography, English First Additional Language, IsiZulu Home Language
Gawozi High School
01.2007
Skills
Excellent Computer Skills (including experience in Microsoft Excel, Word and PowerPoint)
Store operations
Loss prevention strategies
Operations management
Staff training and development
Promotions and marketing
Promotional planning
Customer engagement
Display building
Promotions planning
Marketing strategy
Employee scheduling
Staff development
Timeline
Cashier and Skills Trainer
KFC (Protea Point)
01.2011 - 01.2016
Certificate - Basic Ambulance
Sharaj Training Services
Grade 12 - Biology, Physical Sciences, Business Economics, Geography, English First Additional Language, IsiZulu Home Language
Gawozi High School
Retail Associate Manager
Edgars Maponya Mall
2017 - Current
Certificate - Fire 1 and 2, Hazardous Materials (Operational Level), Hazardous Materials (Awareness level)
Impact Emergency Technologies
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