Balungile Mncwabe

• Scheduling of meetings, scheduling of training, managing and ordering office inventory, placing orders for soup kitchen supplies, cooking meals for soup kitchen, directing calls and emails, filling and organizing records, report writing, submitting work order requests, driving to collect supplies, assisting with disaster relief distribution, coordinating and assisting awareness campaigns, assisting in informing communities on backyard gardening
• Maintained and updated office records, both digital and physical.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Collaborated with various departments to complete assigned tasks.
• Interacted with customers by phone, email, or in-person to provide information.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Organized events and meetings to maximize capacity and keep event venues running smoothly.
• Input data into spreadsheets and databases.
• Purchased and maintained office supplies.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Coordinated and scheduled meetings and appointments.
• Assisted with onboarding of new employees.

Interacted with over 20 customers by phone, email, or in-person to provide information.

• Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Reconciled account files and produced monthly reports.
• Maximized office space utilization by maintaining clean, organized work environment that encouraged productivity and efficiency.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Sourcing of tenders, costing and processing of tenders
• Coordinating with suppliers of material used in stores and workshop
• Preparing quotations as and when requested by customers
• Invoicing and tracking of payments from customers
• Liaising with accountant to update SARS compliant
• Updating of company registration documents and association documents
• Manage trips and accommodations for out of town work
• Organize training of staff from relevant vendors
• Tracking work progress of existing contracts Enhanced team collaboration with establishment of clear communication channels and guidelines.
• Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
• Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Maintenance and installation of 2Meg signal for clients, use of different testing equipment, maintenance and fault findings on radio systems, installation of new microwave parabolic dishes and outdoor radio units, installation and commissioning of new Metro Ethernet links and systems, routine maintenance of DC power systems, quality acceptance of transmission, switching, and data systems, commissioning of new transmission systems, maintenance and fault finding in switching network, training of newly recruits and candidate technicians, procurement duties
• Provided expert guidance on purchasing and integrating new technologies while adhering to budgetary constraints.
• Trained employees on various software programs to optimize their usage and increase overall productivity levels within organization.
• Collaborated with cross-functional teams to develop technology strategies aligning with overall business objectives.
• Maintained high level of customer satisfaction with prompt issue resolution and proactive system maintenance.
• Managed wireless networks including setup, configuration and optimization resulting in consistent connectivity throughout facilities.
• Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
• Groomed team talents through robust professional development program and training opportunities.

• Sourcing and capturing network data using CAD and GIS program

• Dealing with customer queries on the phone and helping them solve the queries