Eugene Baloyi
Labour Law
Johannesburg
Summary
Professional with a wealth of knowledge in office administration and management, specializing in improving service quality, productivity, and efficiency in a range of environments. Strongly moral, ethical, and trustworthy employee and leader with a solid background in business, organization, and technology. Successfully maintains service and operational quality through cross-functional team collaboration.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Reliable, sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
1
1
Language
Work History
Developmental Sales Representative
BidAir Cargo
Kempton Park
02.2023 - 11.2023
- Identifying opportunities through knowledge and contacts of t sales force in industry, developing appropriate strategies to take advantage of identified opportunities. Managed over 50 customer calls per day informing potential customers of Bidair Cargo service offering in terms of flight availability, routes, and service offering, managing and reporting customer spend for period of three months from date of activation, negotiating rate structures with Sales and Business Development strategy for any new account customer.
General Worker
BidAir Cargo
Kempton Park
10.2021 - 11.2023
- Loading cargo onto and off of trucks and planes, properly transferring cargo between planes, maintaining high level of operational service, safety and security in operational warehouse, designing appropriate load plan based on cargo quantity and weight, ensuring adherence to company policies and procedures, using computers and charts to calculate compartmental load weights, ensuring that clients at all times are informed of any update regarding their cargo shipment, securing all cargo during loading to reduce damages and shifting.
- Evaluated customer needs and feedback to drive product and service improvements
- Performed general housekeeping and cleaning tasks
- Organized inventory systematically for easy access
- Identified defective products or machinery and reported to supervisor
- Developed effective improvement plans in alignment with goals and specifications
Handling Agent & Operations Supervisor
BidAir Services
Kempton Park
03.2015 - 08.2020
- Maintain high level of operational service, safety and security in airport, ensuring that all paperwork is completed accordingly, ensuring adherence to company policies and procedures, ensuring that clients are always informed of all irregularities with regard to flights (telephonically and emails). Managed over 200 emails and over 100 calls per day ensuring that clients at all times are informed of any update, monitoring and control of operations and reservations, planning and coordinating work flow on daily basis, responding to complaints by clients and giving feedback after service, promoting harassment-free environment, building diverse workforce, ensuring that confidential documents are locked away.
- Resolved caller issues quickly and thoroughly by informing clients of policies and procedures
Education
Diploma in Labour Relations - Management Science
Vaal University Of Technology
Vanderbijlpark, Gauteng 02.2008 - 2012.09
High School Diploma -
Peninghotsa High School
Malamulele, South Africa 01.2003 - 2007.12
Skills
Customer Relations
Academic Qualifications
Peninghotsa High School, Grade 12 Senior Certificate, 2007, Xitsonga 1ST Language, English 2ND Language, Economics, Agricultures, Biology, Geography, Vaal University of Technology, National Diploma in Labour Relations, Labour relations I, II, III, Labour Relations Law I, II, III, Labour Administration I, II, III, Business Management, End User Computing, Economics I, II, Communication I, English I, Socio-Psychologically I, Organizational Dynamics I, 2012
Developed Abilities
- Communication Skills
- Costumer Relations
- Leadership Skills
- Interpersonal Skills
- Improve my practically knowledge and skills on my field of study
Computer Packages
- MS Office (Word, Excel, Power Point)
- Internet and E-mail
Driver License
Code 10 C1
Personal Information
- ID Number: 9006105841082
- Date of Birth: 06/10/90
- Gender: Male
- Nationality: South African
References
- Martin Boshoff, Branch Manager (Operations), Bidair Cargo, 083 283 8845, 011 230 4600, martinb@bidaircargo.co.za
- Mbali Radebe, Excon Operation Manager, Bidair Services, 010 140 9445, 082 900 0285, mbalir@icloud.com
- Amanda Collen, National Manager Key Accounts and Sales, Bidair Cargo, 011 395 1354, 066 477 7179, amandac@bidaircargo.co.za
Timeline
Developmental Sales Representative
BidAir Cargo
02.2023 - 11.2023
General Worker
BidAir Cargo
10.2021 - 11.2023
Handling Agent & Operations Supervisor
BidAir Services
03.2015 - 08.2020
Diploma in Labour Relations - Management Science
Vaal University Of Technology
02.2008 - 2012.09
High School Diploma -
Peninghotsa High School
01.2003 - 2007.12
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