Oscar Baloyi
Network Engineer
Soweto
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my knowledge and skills appropriately Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Tech Officer: Customer Engineer
BCX
03.2023 - Current
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Assisted in development of system security protocols.
IT Support Technician
Tsebo Solution group
7 2019 - 02.2023
- Provide technical support by installing, testing, and upgrading computer hardware and software
- Solve customer queries remotely and physically
- Answering phone calls and live chats to work with clients to fix any technical difficulties they may be having online
- Assist computer users with the operation/repair of computer systems and other technological equipment
- Provide IT solutions as soon as a malfunction occurs
- Maintain company networks and ensure smooth performance of computer systems
- Set up and configure new equipment for our organization
- Carry out diagnostic tests to identify and resolve faults in a technological system
- Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
E-Commerce Specialist
Edcon
04.2017 - 05.2018
- Monitor day to day activity of the E-commerce website
- Solve customer queries
- Update content on the website
- Track online orders and update customer profile on the website
- Used the Magento and Online Express Software.
Education
High School Diploma -
Machepelele Secondary School
Polokwane, South Africa 04.2001 - 04.2011
National Diploma in Information Technology(Network Engineering) - Information Technology
Richfield Graduate of Technology
03.2017
Skills
Operating System Support
Printer Support
System Configuration
Hardware Installation
Remote Desktop Support
Application support
Help Desk Support
Wireless Networking
Server maintenance
Network Administration
Data Backup Management
Ticketing System Experience
Active Directory Management
Software Deployment
Mobile Device Management
End-User Training
Database Administration
User Support
Desktop support
Personal Information
- Gender: Male
- Nationality: South African
References
- Tsebo Solutions Group, Vishal Singh (Manager), 0823787103
- Edcon, Mr Zaahier Isaacs (Manager), 082 990 0003
- Richfield Graduate of Technology, Mr Sravan K Ganta (Campus Manager), 012 323 5577
- Tsebo Solution group, company contact details, 010 753 2371
Disclaimer
I (Oscar Baloyi) declare that all information given above is true and correct according to the best of my knowledge.
Timeline
Tech Officer: Customer Engineer
BCX
03.2023 - Current
E-Commerce Specialist
Edcon
04.2017 - 05.2018
High School Diploma -
Machepelele Secondary School
04.2001 - 04.2011
IT Support Technician
Tsebo Solution group
7 2019 - 02.2023
National Diploma in Information Technology(Network Engineering) - Information Technology
Richfield Graduate of Technology
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