Baleseng Mosolodi
Customer Service Advisor
Summary
Experienced Customer Service Advisor/Representative bringing 2 years of quality performance in customer support. I am skilled in working in a team environment to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction. As a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills form part of this profession's main priority roles. Enhancing customer experiences by applying service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Advisor
Capita
10.2023 - 1 2024
- Described product highlights and benefits to help guide purchasing decisions
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Responded to customer needs through competent customer service and prompt problem solving
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support
- Responded to customer calls and emails to answer questions about products and services.
Head of Business Conservation and Client Services
Libertywealth/Libertygold
05.2021 - 11.2022
- Proved successful working within tight deadlines and a fast-paced environment
- Developed and maintained courteous and effective working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Managed time efficiently to complete all tasks within deadlines
- Self-motivated, with a strong sense of personal responsibility
- Learned and quickly adapted to new technology and software applications
- Gained strong leadership skills by managing projects from start to finish
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Applied effective time management techniques to meet tight deadlines
- Worked well in a team setting, providing support and guidance
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness, and willingness to help wherever needed and possible
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
- Identified issues, analyzed information, and provided solutions to problems.
Education
Primary Healthcare
Maluti TVET College
Qwaqwa, Free State, South Africa 04.2001 -
Bachelor of Environmental Sciences: Environmental Health - Environmental Health
Central University of Technology
Bloemfontein, South Africa12.2020
Skills
Team Building
Microsoft Excel and Microsoft PowerPoint
Computer skills including Microsoft word
Record keeping Strengths
Report Preparation
Complaint Resolution
Quality Assurance
Schedule Management
Customer Focus
Live chat support
Customer Service
Team Building
Personal Details
SURNAME: Mosolodi
NAME/S: Baleseng Baby Bessie
DATE OF BIRTH: 1991/01/17
NATIONALITY: South African
MARITAL STATUS: Single
RACE: African
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
S.Sotho
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Work Reference/s
DURATION: 10 May 2021- 10 November 2022
COMPANY: Libertywealth/Libertygold (Underwritten by Sanlam)
POSITION: Head of Business Conservation and Client Services
CONTACT: +27 (68) 428 8282
DURATION: 16 October 2023- 08 January 2024
COMPANY: Capita (M&S)
POSITION: Customer Service Advisor
CONTACT: +27 (73) 473-0898
Timeline
Customer Service Advisor
Capita
10.2023 - 1 2024
Head of Business Conservation and Client Services
Libertywealth/Libertygold
05.2021 - 11.2022
Primary Healthcare
Maluti TVET College
04.2001 -
Bachelor of Environmental Sciences: Environmental Health - Environmental Health
Central University of Technology
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