Salesforce
BAKANG MOEKETSI
Sales Manager: Retail Operations And Franchising
Tshwane
Summary
Knowledgeable Sales Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in exceeding targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive performance and ensure consistent results.
Driven with a natural ability to build relationships and motivate teams. Possesses strong skills in negotiation and strategic planning. Offering strong foundation in communication and problem-solving and a solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques.
Overview
20
20
years of professional experience
Work History
Sales Manager: Retail Operations and Franchising
Total Energies Marketing South Africa (Pty) Ltd
Johannesburg
11.2022 - Current
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Increased sales revenue by developing and implementing effective sales strategies.
- Training and Development: Provide training and product knowledge to sales representatives and partners, ensuring a consistent understanding of offerings
- Continuous Improvement: Identified opportunities for process improvement, operational efficiency, and enhanced customer experiences.
- Organized promotional events and interacted with community to increase sales volume.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Key Account Manager
Total Energies Marketing South Africa (Pty) Ltd
Johannesburg
02.2018 - 10.2022
- Developed and executed account plans to expand business within existing key accounts, identifying cross-selling and upselling opportunities
- Strategic Partnerships: Collaborated closely with key clients to develop mutually beneficial partnerships, aligning TotalEnergies' products and services with their business goals
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem-solving.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Developed comprehensive account plans, setting clear objectives and strategies for growth.
- Managed complex negotiations with key accounts, securing long-term partnerships.
- Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
Managing Director
Papyrus (Pty) Ltd
07.2016 - 08.2019
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Expanded market presence through successful negotiation of key partnerships and acquisitions, with successful listings at more than 5 stores within 3 months of operation.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Launched 10 innovative products/services that captured new market share while maintaining competitive pricing structures.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Lubricants Technical Advisor
TotalEnergies Marketing South Africa (Pty) Ltd
08.2017 - 01.2018
- Technical Expertise: Developed an understanding of TotalEnergies' lubricant products, their specifications, applications, and benefits
- Customer Support: Provided technical guidance and support to customers, distributors, and partners on the selection, usage, and maintenance of lubricant products
- Product Recommendations: Analyzed customers' needs and equipment specifications to recommend appropriate lubricant solutions that optimize performance and efficiency
- Training and Education: Conduct training sessions, workshops, and presentations to educate customers and internal teams on lubricant products, best practices, and industry trends
- Product Testing and Evaluation: Collaborated with manufacturing team to conduct product testing, evaluations, and performance assessments
- Technical Documentation: Created and maintained technical documentation, including product datasheets, application guides, and troubleshooting manuals
- Quality Assurance: Ensure that lubricant products meet industry standards, quality requirements, and compliance regulations
- Field Visits: Conducted on-site visits to customers' facilities to assess lubrication needs, provide recommendations, and troubleshoot issues
- Technical Presentations: Delivered technical presentations to customers, distributors, and industry professionals at seminars, conferences, and workshops
- Problem Solving: Collaborated with customers and internal teams to identify and resolve technical challenges and optimize lubrication processes
- Contributed technical oversight to assist team project fulfillment.
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with global standards.
- Led training efforts to empower personnel to resolve technical issues.
National Director: South African Petroleum Retailers Association
Retail Motor Industry Organization
01.2015 - 03.2016
- Strategic Leadership: Develop and communicated the association's strategic vision, goals, and initiatives, aligned with the interests of petroleum retailers
- Advocacy and Representation: Represented the interests of petroleum retailers at various levels, including engaging with government agencies, regulatory bodies, and industry stakeholders
- Policy Development: Collaborated with industry experts and stakeholders to contribute to the formulation of policies, regulations, and standards affecting the petroleum retail sector
- Membership Engagement: Foster strong relationships with association members, addressing their concerns, providing support, and ensuring their needs are met
- Industry Research: Stayed informed about market trends, economic conditions, and technological advancements relevant to the petroleum retail industry
- Government Relations: Advocated for favorable policies, regulations, and legislative changes that benefit petroleum retailers and contribute to industry growth
- Compliance and Regulation: Monitored compliance with industry regulations, health and safety standards, and environmental requirements
- Industry Collaboration: Collaborate with other industry organizations, associations, and trade bodies to promote mutual interests and address common challenges
- Networking and Partnerships: Establish and maintain relationships with key stakeholders, industry leaders, and decision-makers to enhance the association's influence
- Public Relations: Managed the association's public image, communicated its value proposition to the public, and engaged in media and public relations efforts
- Member Services: Developed and oversaw programs, initiatives, and services that provide value to association members and contribute to their business success
- Educational Initiatives: Planned and coordinated workshops, seminars, training sessions, and conferences to educate members and keep them updated on industry developments
- Communication and Outreach: Developed effective communication strategies to keep members informed about industry news, association updates, and relevant information
- Financial Management: Oversaw the association's budget, financial planning, and resource allocation to ensure financial sustainability
- Leadership and Team Management: Led a team of professionals, providing guidance, mentorship, and performance management to achieve organizational goals
- Committee Management: Oversaw and supported various committees or working groups within the association, coordinating their activities and initiatives
- Research and Analysis: Conducted research and analysis on industry trends, market dynamics, and emerging issues to inform the association's strategies and actions
- Event Management: Planned, coordinated, and executed events, conferences, and industry gatherings to promote networking and knowledge sharing
- Ethical Conduct: Uphold ethical business practices, integrity, and compliance with association policies and industry standards
- Strategic Partnerships: Establish strategic partnerships and collaborations that enhance the association's influence, reach, and impact
Retail Territory Manager
Sasol Oil Sales and Marketing (Pty) Ltd
10.2010 - 12.2014
Technical Product Specialist
Sasol Oil Technical Services
05.2008 - 09.2010
Scientist: Market Investigations
Sasol Fuels Technology (Pty) Ltd
04.2007 - 04.2008
Scientist: Water & Oil Laboratory
Sasol Fuels Technology (Pty) Ltd
09.2006 - 08.2007
Intern Energy Officer
Department of Minerals and Energy
02.2005 - 08.2006
Education
Bachelor of Science - Applied Sciences (Honors)
University of Pretoria
Pretoria, South Africa 04.2001 - 04.2009
Bachelor of Science - Chemical Sciences
University of Pretoria
Pretoria, South Africa 04.2001 -
MBA - Business Administration
Quantic School of Business And Technology
Washington DC, USA 04.2001 -
Skills
Sales Expertise
undefinedPersonal Information
Gender: Female
Earlier Career Progression
- Retail Territory Manager, Sasol Oil Sales and Marketing (Pty) Ltd, 10/01/10, 12/31/14
- Technical Product Specialist, Sasol Oil Technical Services, 05/01/08, 09/30/10
- Scientist: Market Investigations, Sasol Fuels Technology (Pty) Ltd, 04/01/07, 04/30/08
- Scientist: Water & Oil Laboratory, Sasol Fuels Technology (Pty) Ltd, 09/01/06, 08/31/07
- Intern Energy Officer, Department of Minerals and Energy, 02/01/05, 08/31/06
Accomplishments
- Received accolades for Distributor of the Year for 3 consecutive years and selected to attend the International Distributor Conference in Chantilly, Paris in October 2022.
- Appointed as Acting Regional Sales Manager after 6 months in the Retail department.
Software
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Google Drive
Timeline
Sales Manager: Retail Operations and Franchising
Total Energies Marketing South Africa (Pty) Ltd
11.2022 - Current
Key Account Manager
Total Energies Marketing South Africa (Pty) Ltd
02.2018 - 10.2022
Lubricants Technical Advisor
TotalEnergies Marketing South Africa (Pty) Ltd
08.2017 - 01.2018
Managing Director
Papyrus (Pty) Ltd
07.2016 - 08.2019
National Director: South African Petroleum Retailers Association
Retail Motor Industry Organization
01.2015 - 03.2016
Retail Territory Manager
Sasol Oil Sales and Marketing (Pty) Ltd
10.2010 - 12.2014
Technical Product Specialist
Sasol Oil Technical Services
05.2008 - 09.2010
Scientist: Market Investigations
Sasol Fuels Technology (Pty) Ltd
04.2007 - 04.2008
Scientist: Water & Oil Laboratory
Sasol Fuels Technology (Pty) Ltd
09.2006 - 08.2007
Intern Energy Officer
Department of Minerals and Energy
02.2005 - 08.2006
Bachelor of Science - Applied Sciences (Honors)
University of Pretoria
04.2001 - 04.2009
Bachelor of Science - Chemical Sciences
University of Pretoria
04.2001 -
MBA - Business Administration
Quantic School of Business And Technology
04.2001 -
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