BAHEJAH ISAACS
Town
Summary
Enthusiastic Senior Operations Manager offering five years background overseeing key Health portfolios and provision of services . Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Senior Operations Manager
Afrocentric Health Insure, Town
Cape
2021.09 - Current
- Developing strategies to improve operational efficiency and effectiveness of all healthcare entities
- Project lead on various projects: claims integration process; mobile application app; All new project initiatives
- Providing leadership to the healthcare operations team, Ensuring that all regulatory standards are met regarding industry legislative requirement Monitoring the performance of various entities and evaluating their compliance within industry standard.
- Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision
- Establish effective and actionable metrics to employ a data-driven approach in developing and improving performance across the call center.
- Drive a culture of continuous improvement by establishing and maintaining a high performing team where new ideas and solutions are encouraged, evaluated, quantified and implemented.
- Develop, implement and maintain effective internal Quality Assurance (QA) programs fostering continuous improvement and exceeding performance goals
Operations Manager
Sanlam Health Solutions, Cape Town
Cape
2019.02 - 2021.08
- Managing & Defining the monitoring & target achievement of client & intermediary service levels across all primary businesses, Defining, monitoring and achieving target intermediary services levels for secondary businesses
- Managing client and intermediary complaints, ensuring these are resolved within service levels
- Ensure Health Portfolio products, processes and staff adhere to relevant Legal and Compliance guidelines
- Manage a team that is responsible for the take on of Corporate Primary Health clients
- Ensure client billing is correct and timeous, Ensure commission payments are correct and timeous
- The documentation, improvement and integration of business processes for optimal efficiency
- Maintain excellent relationships with Sanlam’s Health portfolio business partners to enable efficient implementation of service models and the efficient resolution of service exceptions.
Senior Sales Manager
Sanlam Connect, Cape Town
2011.01 - 2019.01
- Day to Day monitoring of approximately 25-30 Sales Consultants who achieve targets consistently, ensure all successful business is acquired and legislatively approved
- Provide content and actively participate in planning strategy workshops, Vesting and training of new Consultants
- Drive the achievement of project and campaign targets
- Escalate call resolution and provision of project and campaign related outputs
- Ensure regular quality and productivity management to meet all required benchmarks
- Proven knowledge and experience in commission of health, life insurance and financial services products.
- Driving call center transformation through process automation. This includes driving more contact through various channels of communication.
Education
Operations Operations, Business Management Programme Business Administration
Stellenbosch Graduate School of Business
2004.01 - 2004.12
Operations Management
Damelin Management School
2014.01 - 2015.01
Skills
Salesforceundefined
Accomplishments
Manager of the Year 2016
Manager for 3 various quarters of the year 2017
Manager of the Year 2018
Timeline
Senior Operations Manager
Afrocentric Health Insure, Town
2021.09 - Current
Operations Manager
Sanlam Health Solutions, Cape Town
2019.02 - 2021.08
Operations Management
Damelin Management School
2014.01 - 2015.01
Senior Sales Manager
Sanlam Connect, Cape Town
2011.01 - 2019.01
Operations Operations, Business Management Programme Business Administration
Stellenbosch Graduate School of Business
2004.01 - 2004.12
Similar Profiles
Nompumelelo MgagaNompumelelo Mgaga
Contact Centre Agent at Afrocentric Health GroupContact Centre Agent at Afrocentric Health Group
Mokgadi MachuisaMokgadi Machuisa
Senior Manager: ICT Sourcing and Vendor Management at Afrocentric Health LimitedSenior Manager: ICT Sourcing and Vendor Management at Afrocentric Health Limited
Langa KuboniLanga Kuboni
Managing Director at Afrocentric IPManaging Director at Afrocentric IP