Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Bafana Nzima

Bafana Nzima

Group Insurance, Legal & Governance Administrator
3499 Swazi Street, Daveyton

Summary

I am a self-motivated Group Insurance Administrator and Legal assistant. I contribute a lot with Litigation and Budget report, claims analysis and management. Fields client insurance requests, coordinates claims resolutions with carrier and manages other insurance and risk-related administrative activities. Demonstrates sound understanding of technology when accomplishing tasks.

Client-focused Group Insurance Administrator with 7 years of professional experience in insurance industry. Performs variety of activities to administer and service customer insurance policies. Leverages resources and commitment to quality outcomes to achieve results.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
14
14
years of post-secondary education

Work History

Group Insurance, Legal & Governance Administrator

Alexander Forbes
Sandton, South Africa
01.2017 - Current
  • Registering all new claims on E&O system
  • Updating of claims status on E&O system
  • Preparing of payment authorizations to Group Insurance Manager for signature
  • Liaising with business in respect of all claims
  • Keep records of claims and correspondence
  • Assist the Group Insurance Manager with the management of the claims
  • Assist the Group Insurance Manager with the payment process for claims under Group policies
  • Assist the Group Insurance Manager with the creation and maintenance of the E&O database in
  • Preparation of board reports
  • Preparation of reports to relevant insurers
  • Preparation of reports on an ad hoc basis as requested by the business
  • Preparation of operational risk reports for business
  • Maintain information related to Group Insurance statistics and report on statistics
  • Analyze, summarize, consolidate, prepare graphs, charts, tables and prepare high-level Executive & Board Reports (narrative and power point slides)
  • Ensure all policies, signed renewal questionnaires, endorsements, certificates and premiums are in place
  • Obtain information from business prior to renewal discussions with underwriters
  • Provide insurers with material information during renewal periods
  • Correct information / advice provided to business regarding insurance coverage
  • Assist Group Insurance Manager with the management and finalization of claims arising from the Group insurance policies for renewal purposes
  • Created and distributed insurance and policy certifications.
  • Liaised with estimating department to get project-specific quotes from brokers.
  • Performed research to keep appraised of changes in insurance market.
  • Reviewed external contracts to advise customers on insurance requirements and potential liability.
  • Administered and maintained reports for incidents, claims, litigation and property losses.
  • Interacted with clients to assist with insurance needs.
  • Prepared applications, documents and data to renew insurance policies.
  • Partnered with controller to facilitate insurance audits.
  • Maintained compliance by submitting states' registration and annual reporting.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Submitted insurance and Legal invoices for payment.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Coordinator

Alexander Forbes
01.2015 - 01.2016
  • General Admin
  • Coordinating Funds
  • Reporting to the manager
  • Claims
  • Travel and hotel Bookings/ VC and Blue Jean Boardrooms
  • Log books
  • Gathered and organized materials to support operations.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Handled incoming and outgoing shipping and receiving activities.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

General Supervisor

Department Of Education
01.2011 - 01.2014
  • Supervising
  • Administration
  • Records Keeping
  • Compiling Monthly reports.
  • Monitored workflow to improve employee time management and increase productivity.
  • Set overall vision and provided team leadership.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Tracked and prepared quarterly reports to present to leadership.
  • Identified individual employee's unique work styles and adapted management methods.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Education

High School Diploma -

Lesiba Secondary School
Daveyton
01.2003 - 12.2007

Development Agency Wealth Management NQF Level 5 (National Certificate -

CKP
01.2016 - 02.2017

Diploma - Human Resources Officer

Universal College
01.2008 - 12.2011

1 year Course (Certificate in Business Communications) -

University of South Africa
02.2015 - 02.2016

Certificate of Service (Department of Education -

Department of Education
10.2011 - 06.2014

Skills

    Employee scheduling

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Affiliations

Young versatile professional, with extensive experience in the HR & Group Insurance Field. I have accumulated adequate exposure in the Legal Department, helping my Division with General Administration, Litigation reports, and Budgets. Above all, most of my knowledge was acquired through reading prescribed text books covering topics such as “Marketing for a Business, The Foundation of a Business, HR Management, Principle of Financial management, and Business English. I believe in the acquisition of knowledge and the accumulation of wealth. Some of my positive traits and credentials are as follows: HR Officer (Diploma). Business Communication (Certificate). Wealth Management (NQF Level 5) Matric Certificate. Ambitious. Punctual. Accurate. Excellent Communication Skills. Computer Literacy. Excellent Customer Service Skills Flexible (Time shifts & working environments). Versatile (HR Clerk, Admin, Data Capture, etc.). Team Player & Able to Handle Individual Work.

Timeline

Group Insurance, Legal & Governance Administrator

Alexander Forbes
01.2017 - Current

Development Agency Wealth Management NQF Level 5 (National Certificate -

CKP
01.2016 - 02.2017

1 year Course (Certificate in Business Communications) -

University of South Africa
02.2015 - 02.2016

Coordinator

Alexander Forbes
01.2015 - 01.2016

Certificate of Service (Department of Education -

Department of Education
10.2011 - 06.2014

General Supervisor

Department Of Education
01.2011 - 01.2014

Diploma - Human Resources Officer

Universal College
01.2008 - 12.2011

High School Diploma -

Lesiba Secondary School
01.2003 - 12.2007
Bafana NzimaGroup Insurance, Legal & Governance Administrator