Bafana Mthembu
ND:Hospitality Management
Durban
Overview
3
3
year of professional experience
Work History
Receptionist
Cabana Beach Resort
Durban, South Africa
09.2023 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Passionate about learning and committed to continual improvement.
Education
Diploma - Hospitality Management
Durban University Of Technology
Durban, South Africa05.2021
Skills
Verbal and written communication
Mail handling
Time management
Correspondence distribution
Organization skills
Staff Management
Timeline
Receptionist
Cabana Beach Resort
09.2023 - 10.2024
Diploma - Hospitality Management
Durban University Of Technology