Bafana Mthembu

Cabana Beach Resort

Durban, South Africa

09.2023 - 10.2024

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Answered central telephone system and directed calls accordingly.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Passionate about learning and committed to continual improvement.