BAFANA MGIBA
BOKSBURG
Summary
Customer service professional with extensive experience at South African Airways, specializing in luggage recovery and tracking. Demonstrated expertise in resolving complex issues and enhancing customer satisfaction through effective communication. Proficient in data management, leading to streamlined operations and improved service quality.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Menzies aviation
Kempton Park
08.2022 - Current
- Resolve customer issues related to lost luggage and property at the airport, ensuring swift recovery and customer satisfaction.
- Address and manage inquiries regarding lost luggage and property, facilitating efficient resolution and enhancing customer experience.
- Assist passengers with lost luggage and property concerns, streamlining the recovery process and improving service quality.
Customer Service Agent
South African Airways
Kempton Park
05.2011 - 08.2020
- Assist customers with lost or missing luggage
- Tracing missing luggage
- Updating and tracing unclaimed luggage.
- Update world tracer file
- Managing lost property in the storage room.
General Worker
CNA
Johannesburg
02.2008 - 09.2008
- Conducted various general worker responsibilities to ensure operational efficiency at CNA.
Education
Sound Engineering -
Sound of Sounds
Johannesburg 01-2009
High School Diploma -
Graceland Education Center
01-2007
Skills
- Luggage recovery and tracking
- Customer service and issue resolution
- Data management and analysis
- Relationship management
- Team collaboration
- Effective communication
References
References available upon request.
Timeline
Customer Service Agent
Menzies aviation
08.2022 - Current
Customer Service Agent
South African Airways
05.2011 - 08.2020
General Worker
CNA
02.2008 - 09.2008
Sound Engineering -
Sound of Sounds
High School Diploma -
Graceland Education Center