PLAYING SOCCER
Bafana Kgaditsi
Technician
Brakpan
Summary
Adept Service Management Consultant with a proven track record at Telkom South Africa, enhancing operational efficiency and customer satisfaction. Skilled in ITIL, problem-solving, and fostering strong client relationships. Demonstrated excellence in teamwork and adaptability, significantly contributing to innovative technical solutions and process improvements.
Overview
2026
2026
years of professional experience
1
1
Certification
1
1
Language
Work History
Service Management Consultant
Technician
Itec Bloem
06.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Technical Support Consultant
Telkom South Africa
10.2010 - 10.2016
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Contributed to the successful launch of new products by thoroughly testing features and providing insightful feedback for improvements.
- Identified opportunities for process improvement by analyzing current workflows and suggesting strategic enhancements.
- Assisted in the development of internal knowledge base content as a subject matter expert on various topics.
- Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
- Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
Education
OUTWARD CERTIFICATE(SE) - Outward SE Associate
Konika Minolta
Konika Minolta Academy 04.2001 -
ICT - Technical Support Certificate
Telkom
Booysens 04.2001 -
CALL CENTRE OPERATIONS CERTIFICATE - Telecommunications
Telkom SA
Booysens 04.2001 -
High School Diploma -
JE MALEPE HIGH SCHOOL
Tsakan ,brakpan 04.2001 -
Skills
ITIL expertise
Problem management
Incident management
Business analysis
Configuration management
Customer service management
Quality assurance and control
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking
Operational efficiency
Multitasking Abilities
Excellent communication
Decision-making
Client relationship management
Self motivation
Time management abilities
Adaptability and flexibility
Certification
TECHNICAL SUPPORT CERTIFICATE
Interests
Timeline
Technician
Itec Bloem
06.2021 - Current
Technical Support Consultant
Telkom South Africa
10.2010 - 10.2016
OUTWARD CERTIFICATE(SE) - Outward SE Associate
Konika Minolta
04.2001 -
ICT - Technical Support Certificate
Telkom
04.2001 -
CALL CENTRE OPERATIONS CERTIFICATE - Telecommunications
Telkom SA
04.2001 -
High School Diploma -
JE MALEPE HIGH SCHOOL
04.2001 -