Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Bafana Kgaditsi

Bafana Kgaditsi

Technician
Brakpan

Summary

Adept Service Management Consultant with a proven track record at Telkom South Africa, enhancing operational efficiency and customer satisfaction. Skilled in ITIL, problem-solving, and fostering strong client relationships. Demonstrated excellence in teamwork and adaptability, significantly contributing to innovative technical solutions and process improvements.

Overview

2026
2026
years of professional experience
1
1
Certification
1
1
Language

Work History

Service Management Consultant

Technician

Itec Bloem
06.2021 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Technical Support Consultant

Telkom South Africa
10.2010 - 10.2016
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
  • Contributed to the successful launch of new products by thoroughly testing features and providing insightful feedback for improvements.
  • Identified opportunities for process improvement by analyzing current workflows and suggesting strategic enhancements.
  • Assisted in the development of internal knowledge base content as a subject matter expert on various topics.
  • Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
  • Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.

Education

OUTWARD CERTIFICATE(SE) - Outward SE Associate

Konika Minolta
Konika Minolta Academy
04.2001 -

ICT - Technical Support Certificate

Telkom
Booysens
04.2001 -

CALL CENTRE OPERATIONS CERTIFICATE - Telecommunications

Telkom SA
Booysens
04.2001 -

High School Diploma -

JE MALEPE HIGH SCHOOL
Tsakan ,brakpan
04.2001 -

Skills

ITIL expertise

Certification

TECHNICAL SUPPORT CERTIFICATE

Interests

PLAYING SOCCER

Timeline

Technician

Itec Bloem
06.2021 - Current

Technical Support Consultant

Telkom South Africa
10.2010 - 10.2016

OUTWARD CERTIFICATE(SE) - Outward SE Associate

Konika Minolta
04.2001 -

ICT - Technical Support Certificate

Telkom
04.2001 -

CALL CENTRE OPERATIONS CERTIFICATE - Telecommunications

Telkom SA
04.2001 -

High School Diploma -

JE MALEPE HIGH SCHOOL
04.2001 -

Service Management Consultant

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Bafana KgaditsiTechnician