Babel Phoba

• Identified trends in customer feedback and recommended product improvements to management teams.
• Developed personalized solutions for customers based on their unique requirements, fostering long-term relationships with clients.
• Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
• Resolved technical issues for customers with clear explanations and step-by-step guidance.
• Implemented time-saving techniques that allowed more efficient handling of high call volumes during peak periods.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
• Handled multiples chats on live channels and more than 50 tickets per day
• Exceeded performance metrics by consistently providing high-quality support to clients.

• Teaching French as a foreign language (adults & juniors)
• Expanded course offerings within the foreign language department through the development of thematic units and interdisciplinary projects.
• Improved overall classroom participation by fostering a positive and inclusive virtual learning environment.
• Integrated current events into lesson plans, creating real-world connections for better knowledge retention.
• Increased student retention rate by providing personalized feedback and tailored lesson plans to address individual needs.
• Encouraged peer collaboration during group activities, leading to enhanced teamwork skills among students.

Assisting with promotional activities.

• Tracked marketing efforts to monitor results in real-time.
• Increased brand awareness by implementing targeted marketing campaigns and social media strategies.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Created and maintained databases to track and record customer data.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.