Babalwa Lumka Mposelwa

• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Used advanced software to prepare documents, reports, and presentations.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
• Prepared and filed tax forms to meet needs of customers.
• Led successful integration of financial systems following merger, ensuring continuity and accuracy of financial reporting.
• Improved budget forecasting accuracy with detailed variance analysis between actual and budgeted figures.
• Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
• Improved financial decision-making by creating comprehensive financial models and forecasts.
• Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.

• Managing the day-to-day administration of the school's financial systems, tracking the school's expenditure.
• Procurement of suppliers, Ordering of goods and services
• Processing the invoices for payments
• Stock taking of the cleaning materials within the school and finding better solutions
• Processing payroll for SGB employees using Payspace software, preparing and submitting EMP201 and EMP501 via SARS eFiling.
• Going through exemption to pay school fees applications, making recommendations to the SGB, and processing the final decision on d6.
• Maintaining learners' accounts, allocating their school fees correctly, and issuing statements monthly.
• Managing any fundraising projects happening within the school.
• Preparing minutes for the finance committee.
• Updating the database for TPN, and liaising with parents to make payment arrangements.
• Updating different school policies after the strategic meetings of SGBs.
• Support the finance team by processing invoices and expense claims promptly and accurately.
• Organize budget documentation and track expenses to maintain tight business controls.
• Support year-end closing activities, ensuring all transactions are properly recorded before the start of the new fiscal year.
• Increase efficiency with thorough maintenance of financial records and documentation.
• Improved stakeholder confidence by maintaining up-to-date and accurate financial records.
• Supported the finance team by processing invoices and expense claims promptly and accurately.
• Maintained accurate records of financial transactions in alignment with regulatory requirements.
• Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.

• Co-ordinate RSP (Resource Sharing Program) outbound assignments for Assurance and Advisory to countries like the UK, the USA, and Australia, approximately 150 per cycle.
• Co-ordinate GNH (Global New Horizons) in- and out-bound assignments for all Service Lines – the main point of contact for all parties involved in an individual’s assignment in EMEA and MENA.
• Manage individual non-program assignments of all levels, operationally, by providing support to the Mobility Lead.
• Liaise with leadership, e.g., regarding the approval of the policy application, cost projections, and cost allocation.
• Handle, clarify, or escalate operational assignment management issues (assignment set-up, policy application, exception requests, immigration, tax implications, or other local implications) by applying expert knowledge and experience and/or liaising with relevant stakeholders, local internal and external specialists, or local authorities.
• Ensure effective cost management in cooperation with finance for the specific assignee population.
• Perform related duties as assigned or requested by the Mobility Lead, relating to ad hoc assignments.
• Ensure efficient and swift individual assignment management within their remit, considering local regulations and processes.
• Manage the expectations of individuals and SL leaders regarding the necessary process steps and the needed timeline, and keep all stakeholders informed, particularly in cases of exceptions or delays.
• Support business leaders and assignees in the LEAD and repatriation process.
• Counsel assignees on all aspects of mobility, including policy benefits, cash flow/exchange rate impact, and personal issue resolution in line with policy benefits, and provide on-assignment support with the guidance of the Mobility Lead.
• Arrange appropriate third-party vendor support for relocation-related services.
• Process invoices on Mercury, and manage billing between EY offices.
• Implemented innovative technologies that enhanced communication and streamlined project management processes among stakeholders involved in employee relocations.
• Established lasting partnerships with vendors, ensuring high-quality services for relocation projects.
• Handled challenging issues related to cross-cultural integration by developing targeted training programs for relocated employees and their families.
• Managed complex international assignments, coordinating all aspects of employee relocations to ensure smooth transitions.
• Provided expert guidance on global immigration regulations, assisting clients in maintaining compliance during international relocations.
• Delivered informative presentations on mobility trends and best practices at industry conferences and events.
• Enhanced client satisfaction by providing seamless mobility solutions tailored to individual needs.
• Maintained up-to-date knowledge of industry trends, ensuring the delivery of cutting-edge mobility solutions for clients.
• Streamlined relocation processes for improved efficiency and cost-effectiveness in serving clients.
• Coordinated global tax and compensation planning efforts, minimizing financial risks associated with employee relocations.

• One point of contact for mobility customer service delivery to cross border associates in respective region throughout an assignment lifecycle for Africa
• Primary responsibility for creating customer value by providing the best possible solutions, insights and expertise for the associates and partners Accountable for enhancing the associate service experience, consulting and administration of end to end services and processes
• Expected to serve as mobility policy and technical subject matter expert
• Customer Service Consultant stewards the mobility process for assignees to ensure key milestones and timing are met while delivering customer service excellence manage expectations and builds strong collaborative win-win relationships with partners to deliver key goals
• Ensuring a good mobile assignee experience as a result of operational efficiency and effectiveness for delivery of Global Mobility program within a geography including all vendor delivery, payroll delivery, customer service issues and case escalations with appropriate documentation, capability, processes management and case management
• Execute based on assignment structure, employment arrangement and assignment setup
• Evaluate individual mobile employee issues that require special handling and recommend appropriate resolutions including policy exceptions
• Coordinate with Global Mobility Consulting team and Vendor partners on management of assignment data and system data integrity for all downstream processes
• Understanding of the cost of assignments, tax impacts and implications to assignee and the Company
• Negotiation, influencing, and analytical skills are key, as is the ability to build and maintain relationships across all levels.
• Handled high call volumes while maintaining a courteous and professional demeanor.
• Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
• Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
• Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
• Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.

• Preparing cost estimates for all new assignments, for different assignment types, for assignees going to different locations globally.
• Ensured that costs to tax/financial years, categories of income, and timing of accruals are allocated correctly and accurately.
• Understand country specifications with regard to tax regulations and immigration requirements for each location.
• International assignment system data updates / maintenance / audit
• Proactively working with Global Mobility Analysts, Reward and HR for the Co-ordination and collection of required information for the preparation of compensation statements in accordance with Reward guidelines
• Excellent understanding of personal tax issues, equity award treatment, social security and payroll compliance for cross border moves
• Preparation of any assignment documentation, contracts, extension letters, addendums applicable for international assignees
• Global Annual pay review support for compensation and payroll (running calculations and manipulating data in excel)
• Adhoc data support request work activities as requested by Global Mobility Managers for Africa, Europe, Asia, Namet Rub and Americas/Latem
• Global Package team tracker update and maintenance
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

• Operation management in the end-to-end service delivery for a high volume of host-based international assignees, short-term assignees, permanent transfers, and short-term business visitors within their portfolio, providing a smooth and efficient service focused on landing people into their new roles as quickly as possible.
• Proactively working with vendors and HRBPs to ensure that the delivery of the service runs smoothly and efficiently.
• Good understanding of personal tax issues, equity award treatment, immigration, social security, and payroll compliance for cross-border moves.
• Advising assignees on global mobility policies, the application of policies, cross-border compliance issues, and relocation matters.
• Responsible for overall client and user satisfaction for the population of individuals within their portfolio, ensuring that the Global Mobility service delivery meets key metrics.
• Responsible for ensuring that all services provided to assignees within their portfolio are efficient and transparent.
• Reporting case status to the responsible Senior Global Mobility Analyst.
• Direct interaction with numerous international assignees of all work levels, and managing their desire for policy exceptions within the global exception management framework.
• Preparing compensation statements, net pay comparisons, and assignee documentation.
• Responsible for initiating vendor services and proactively following up on the status of moves and services provided by third-party providers.
• Preparing payroll instructions for assignee moves.
• Preparing cost estimates for all new assignments, ensuring correct allocation of costs to tax/financial years, categories of income, and timing of accruals.
• Proactively identifying operational issues and suggesting process fixes.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

• Responsible for providing support to the Mobility Coordinator regarding the end-to-end assignment management of a specified in-/outbound population, and will support wider mobility programs and initiatives appropriately.
• The main point of contact for all parties involved in an individual’s assignment.
• Manage individual assignments of all levels operationally by providing support to the Mobility Coordinator.
• Liaise with leadership
• The approval of policy application, cost projections, and cost allocation handles, clarifies, or escalates operational assignment management issues (assignment set-up, policy application, exception requests, immigration, tax implications, or other local implications) by applying expert knowledge and experience and/or liaising with relevant stakeholders, local internal and external specialists, or local authorities.
• Ensure effective cost management in cooperation with finance for the specific assignee population
• Africa Coordinator for the program Assurance Global Exchange Program for Africa, and also the Resource Sharing Program Assurance.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Maintaining the expatriate’s database of 3000 Individuals (the Johannesburg, Cape Town and Port Elizabeth offices and 250 companies (Johannesburg office) on efiling and Great soft
• Verifying information given corresponds to what is on SARS records
• Mentored new hires and junior staff members, providing guidance on best practices, procedures, and professional development opportunities in the field of taxation.
• Allocating work to different team members and checking their work to ensure that the correct processes are followed
• Make sure that the SARS correspondences received has been distributed to respective consultants
• Monitor that the correct provisional returns are processed and filed to SARS before the respective deadlines
• Monitor that the respective annual returns are submitted and that that the assessments are issued, checked for any errors, if there are any difference alert the consultant
• Reports and maintain that the correct data is on them
• Submitting IT14SDs and also keeping the relevant consultants updated on which ones still need to be processed and submitted
• Cleaning the databases to ensure that the ex-clients have been removed from Tax Ware and that their eFiling profile is either back with them or its deleted
• Work with the Port Elizabeth, Cape Town and Durban offices with regards to how the databases should be like; helping with the integration of the systems as we are moving towards the paperless environment and all the data has to be uniformed
• Help clients with their eFiling profiles when they are no longer our clients
• Assist with the capturing and submissions of VDP applications, EMP201’s and EMP501’s

Maintaining expatriates tax databases of 250 clients

• Preparing the SARS registrations for the expatriates’ clients and submitting the forms to SARS; registering them on eFiling and loading on Tax ware
• Ensuring that their income tax accounts are always up to date
• Liaising with SARS about their Income Tax assessments, review them to ensure that are accurate and draft assessment letters
• Processing and submission of the IRP6 for provisional taxpayers, doing check list to ensure that consultants have done of the processes in place before sending the IRP6 to the clients
• Follow up with the portfolio managers for any other queries and follow up with SARS within respect of any outstanding issues for clients
• Prepare monthly reports for Senior Manager
• Capturing Payroll entries on VIP
• Procurement of cheques on eProcurement; ensuring that the cheques are issued with 48hrs in order for the Visa, Work Permit, Study Permits are submitted to the SA Home Affairs on time
• Preparing the S11 (2) of the Immigration ACT and faxing them to the relevant Airport to ensure the client is allowed entry into the South Africa
• Assistant to the Immigration African Coordinator

• Checking whether payments are allocated to the correct period and the correct reference number; if there are any discrepancies, do the amendments on PAYE, SDL, and UIF accounts of the different companies.
• Corresponding with the client about the status of their accounts after the adjustment has been dealt with.
• Prepare and represent companies at the objections and appeal committee for the applications of penalties and interest levied on the companies' PAYE account due to late payment to be waived.
• Correspond with the taxpayers about the outcome of their request.
• Additional duties: Acting team leader for a week, compiled weekly reports and monthly reports for the team.
• Checking if the statistics for the team members balance and making necessary adjustments were necessary.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with others.