Babalwa Shibili

• Timely engagement with customer on default payments
• Provision of doubtful debt, disputes must conform to policy and MTN Standards
• Accurate allocation of payment according to remittance received
• Reconcile billing accounts as per customer request
• Laise with sales and have regular contacts with client by agreed mediums
• Attend client meetings to resolves outstanding queries in order for the client to pay with stipulated time
• Reduction and elimination of fraud by ensuring verification processes and procedures are adhered to.

• Ensuring invoices are received timeously from creditors
• Verification of invoices details to purchase orders
• Dealing with suppliers in terms of follow ups and disputes
• Approve supplier reconciliation statements
• Handling of credit notes for goods returned
• Filing documents
• Processing invoices to Pastel
• Loading of Payments & Processing cash Book.

• Ensuring invoices are received timeously to customers
• Ensuring all payments are received timeously from customers
• Dealing with customers in terms of follow ups and disputes
• Receive customer reconciliation statements to ensure correct allocations on payment made
• Creating credit notes for goods returned
• Open new credit applications for new customers
• Handling petty cash on a daily basis
• Assisting my manager by drawing up age analysis and discuss accounts not paid and reasons thereof
• Ensure proper record management of all payment received.

• Perform all duties related to teller
• Quick, accurate, courteous and efficient customer services
• Accurate handling of cash deposits and payout
• Accurate counting and noting of cash received
• Adhering to quality standards in terms of documentation and processing
• Adhering to Absa policy and procedure as well as legislation and regulatory requirement
• Balance cash and transaction daily and declare all shortages and surpluses
• Manage shortage and surpluses as per agreed norm
• Adhere to all audit requirements
• Pass sales leads on to sales consultants.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Educated customers on banking products, enabling them to make informed decisions about their finances.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
• Audited fellow teller currency to contribute to dual-control procedures.
• Turned in excess cash to maintain drawer security.

• Ensuring invoices are received timeously from creditors
• Verification of invoices details to purchase orders
• Dealing with suppliers in terms of follow ups and disputes
• Approve supplier reconciliation statements
• Handling of credit notes for goods returned
• Filing documents
• Administration of creditor statements for reconciliation purposes
• Generation of list for payments to creditors
• Assisting my manager in processing transactions, follow up and resolving queries
• Ensuring proper record management of all payment vouchers.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.

-Signing off Creditors Reconciliations.

-Update Cashflow for budget and forecasting

-Upload employee salaries.

-Upload employee loan advancement and confirm deductions per agreed terms .

-Prepare and post journals for discount received.

-Verify the accuracy of payments loaded by signing off the batches for management to release payment.