Babalwa Rafisa
Customer Service Representative
Cape Town
Summary
Dynamic professional with proven expertise in reception management and client relations, honed at Radio Zibonele and Home Choice Customer Service. Excelled in enhancing customer satisfaction and loyalty through empathetic service and efficient problem resolution. Skilled in office equipment maintenance and guest relations, contributing to a welcoming and productive environment. Achieved notable improvements in customer service metrics.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Radio Zibonele
06.2024 - 12.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Customer Service Representative
Home Choice Customer Service
03.2022 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Matric -
Manyano High School
Cape Town, South Africa 04.2001 -
Skills
Office equipment maintenance
Fee collection
Guest relations
Reception management
Mail handling
Payment collection
Client relations
Timeline
Receptionist Administrator
Radio Zibonele
06.2024 - 12.2024
Customer Service Representative
Home Choice Customer Service
03.2022 - 04.2024
Matric -
Manyano High School
04.2001 -
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