Babalwa Pongwana
Community Liaison Officer
Gqeberha
Summary
Dertemined Community Liaison bringing three years of community contribution to fulfill the Community Liaison Officer role. Strong academic background in business studies with foundation in local community resources. Highly skilled in event coordination with aptitude for community networking and stakeholder engagement.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Community Liaison Officer (Contract)
Nelson Mandela Bay Municipality
11.2020 - 07.2023
- Liaise between the municipality and the community to build and maintain effective communication structure and relationships
- Foster an environment that encourages and supports community involvement and engagement
- Organise successful campaigns that promote environmental sustainability within the community through educational workshops clean-up activities.
- Oversee community engagements with different stakeholders (local leaders and general community)
- Conduct meetings to disseminate information about waste programme and new developments to key stakeholders
- Handle community complaints and provide regular feedback
- Conduct monthly surveys and audits
- Identify specific problems and provide sustainable solutions
- Compile detailed action plan and provide reports.
Fieldwork Supervisor
Statistics SA (Census 2022)
02.2022 - 04.2022
- Conduct enumeration area and dwelling unit publicity
- Engage with gatekeepers and community members
- Supervise the work of all assigned Fieldworkers by ensuring that the work is complete and of acceptable quality
- Coordinate and provide support to assigned Fieldworkers on all fieldwork activities
- Identify challenges and provide sustainable solutions
- Submit daily reports and escalate identified matters.
Education
Postgraduate Diploma in Business Administration (Part-time) -
Nelson Mandela University
Advanced Diploma in Business Studies - undefined
Nelson Mandela University
Diploma in Management (Cum Laude) - undefined
Nelson Mandela University
Senior Certificate - undefined
Ncedo High School
Skills
Provided training for staff members regarding best practices in engaging communities effectively, enhancing overall outreach efforts
Increased awareness of available resources by creating and distributing informative materials about programs and services offered
Promoted a positive image of the organization to the public through proactive responses to inquiries, complaints, and concerns
Accomplishments
- 2019, Nelson Mandela University Business and Economic Sciences Top student Award (3rd position)
- 2018, Nelson Mandela University Business and Economic Sciences Academic Merit Award
Volunteer Experience
- 2016 - 2019, Rape Crisis Centre, Gqeberha, South Africa, Act as an ambassador on Gender-Based Violence issues and other social challenges., Engage in preventative awareness programs in schools and communities., Assist with office administration and data capturing duties.
- 2017-2018, Ekuphumleni Home for the Aged, Gqeberha, South Africa, Support the elderly with personal hygiene care., Assist with food preparation., Assist with the general cleaning of the wards/blocks.
References
- Ms Nomaphelo Maswana, Senior Superintendent, Nelson Mandela Bay Municipality, 041-506 1595, 082 304 3635, nmaswana@mandelametro.gov.za
- Ms Yanga Mnyamana, Fieldwork Operations Officer, Statistics South Africa (Census 2022), 071 792 0959, younger.mnyamana@gmail.com
- Ms Zoleka Nqonqoza, Programme Manager, Rape Crisis Centre (Gqeberha), 041-484 3804, 073 243 4943, zoe.nqonqoza@gmail.com
Timeline
Fieldwork Supervisor
Statistics SA (Census 2022)
02.2022 - 04.2022
Community Liaison Officer (Contract)
Nelson Mandela Bay Municipality
11.2020 - 07.2023
Postgraduate Diploma in Business Administration (Part-time) -
Nelson Mandela University
Advanced Diploma in Business Studies - undefined
Nelson Mandela University
Diploma in Management (Cum Laude) - undefined
Nelson Mandela University
Senior Certificate - undefined
Ncedo High School