Babalwa Nonyongo

• Utilizing strong budgeting insight, administration, and communication skills at all levels, both within and with external suppliers.
• Being accountable for all maintenance-related queries across TFG Africa Stores, ensuring minimal impact on trade at all times.
• Ensuring that all stores that are burgled or damaged are operational as soon as possible and are secured at all times, including weekends and after hours.
• Overseeing and managing all facets of Store Facilities team, as well as Small Works (operational, HR, Cost Centre budgets, admin processes, audit compliance, etc.).
• Being accountable for managing maintenance budgets in line with allocated budgets across all TFG Africa stores (roughly R60 million per annum).
• Being accountable for budget proposals to all TFG Africa Trading divisions.
• Interacting with Heads of Business on all escalated or serious Store Facilities queries and managing significant impact-to-trade situations (flood damage, fire damage, riot protest damage, and OHASA implications), including landlord liaison.
• Managing supplier relations, including SLA scorecards.
• Working closely with TFG Store Development Compliance to ensure that all existing stores achieve required documentation (Certificates Of Compliances and Occupational Certificates, etc.) to continue trading.
• Being accountable for selected Small Work Projects appointed into facilities team according to t Store Development program and timely delivery of such projects.
• Having monthly meetings with Trading Divisions Finance Managers and Ops Managers to advise and guide on monthly maintenance report breakdown and financials.
• Meeting with Design and Procurement Managers to discuss allocated “Small Works” rollout details and ascertain that all projects are completed.
• Chairing monthly meetings, with strategic input into TFG Store Development operations.
• Working closely with TFG Forensics to recover, restore, and secure stores post-burglaries and armed robberies.
• Co-owning energy management project (reduction in electrical consumption and associated costs).
• Attending to all after-hours emergency store repairs resulting from store break-ins and required corrective actions to achieve tradable store within shortest recovery time possible.

• Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
• Directed financial operations for building to maintain optimal budget targets.
• Planned and scheduled general maintenance, major repairs and projects.
• Performed regular inspections of facility and documented all inspection information in reports.
• Overseeing hard and soft services for x2 Retail Centre and x1 Industrial building structures, ensuring that security, health and safety, and maintenance of these structures are at satisfactory level.
• Ensure compliance with statutory regulations for Health and Safety, and Fire Compliance.
• Manage building maintenance to ensure it is up to date and within prescribed turnaround times.
• Ensure all buildings and keys are ready and available for tenancy.
• Conduct daily inspections of buildings, using checklist to identify any problem areas.
• Perform quality control of completed maintenance tasks.
• Manage onsite contractors, including security contractors and cleaning team.
• Provide accurate reports as required by management.
• Handle customer complaints and redirect appropriately according to management requirements.
• Follow up on customer complaints where necessary.
• Contribute to quotation process for projects in buildings.
• Communicate with contractors regarding maintenance issues
• Delivering invoices to commercial tenants.
• Being available by phone after hours (at any hour) in case of emergency.
• Being available to work on certain weekends and after hours.
• Performing all other ad hoc tasks and responsibilities as assigned by management.

• Worked within budget guidelines to accomplish routine repairs, maintenance and special projects.
• Managed RFQ and RFP processes for bidding capital projects.
• Helped select, schedule and oversee contractors.
• Conducted regular facility inspections to identify repair needs or improvements.

• Responsible for coordinating lease agreements for Kheth’Impilo and ensuring that all safety and security requirements are met for the National Office and 14 leased satellite offices across Africa.

• Handle incoming and outgoing mail sorting and delivery, maintain office supplies stock and procurement, hold the master key sets for facility doors and cabinets, and ensure superior cleanliness of offices and bathrooms.

• Tasked with managing lease contracts between KI and landlords and ensuring proper records of agreements are in place.

• Improve efficiency and cost-effectiveness of contracted services through strategic selection, negotiation, and relationship management with vendors covering janitorial, groundskeeping, security, plumbing, communication, and construction.

• Implement a safety management system within the facilities maintenance department.

• Act as the primary liaison between Khethimpilo and its various facilities maintenance service providers.

• Manage the creation of all purchase orders for service providers and ascertain that payments to service providers are made on time.

• Manage all service providers to ensure that they understand the scope of work and monitor until completion.

• Liaise with the Procurement coordinator and IT regarding the purchasing of IT equipment, office appliances, furniture, and consumables to ensure optimal operation of the new offices.

• Oversee the setup and installation of telephone lines, ADSL, and fax at all facilities.

• Draft schedules for all equipment maintenance requirements and the intervals for maintenance.

• Recommend and conduct/coordinate technical training for team members and other Khethimpilo employees.

• Conduct monthly occupational health and safety inspections at all Khethimpilo offices nationally and ensure that all the offices are OHS-compliant.

• Manage housekeeping staff to ensure adequate cleaning of all spaces and supplies of kitchen and other consumables.

• Liaise with service providers providing housekeeping services nationally and ensure the monthly receipt of the housekeeper’s timesheets.

• Prepare the weekly schedule for parking bay allocations to visitors and staff.

• Issue parking bays to visitors and staff.

• Report equipment faults to service providers, including those of photocopiers, plants, telephony, etc.

• Ensure daily/weekly checks are conducted on the office environment to ensure everything is in working order and appropriately supplied.

• Set up and issue access tags and keep a record thereof.

• Arrange weekly feedback sessions and updates with staff on events and changes in the office space.

• Ensure appropriate templates and forms are understood, copied to, and in use by all national, district, and international offices.

• Liaise with all departments, functions, teams, managers, and external service providers on all issues escalated to facilities.

• Train staff (in all locations) as and when required on the Facilities Management and administration processes.

• Provided direction and guidance to internal teams in order to achieve targets.
• Reconciled monthly operating budgets and shared information with senior management team.
• Managed over 150 customer calls per day.
• Prepared annual budgets with controls to prevent overages.
• Provided direction and guidance to internal teams in order to achieve targets.
• Reconciled monthly operating budgets and shared information with senior management team.
• Prepared annual budgets with controls to prevent overages.
• Drafted, reviewed, and negotiated contracts and agreements.
• Analyzed contracts and identified their implications.
• Drafted, reviewed, negotiated, and administered transactional documents and agreements.
• Oversee contract management process and manage it for concluded agreements.
• Obtained legal sign-off for compiled tender documents.
• Verified that invoices and payments are financially and procedurally correct, in conformity with contract and regulations, including documentation, data, and figures.
• Ensured that all contracts are loaded on SAP.
• Effectively managed contracts to expiry.
• Specified arrangements for regular monitoring and held formal review meetings as per schedule.
• Ensured that contracts specify required outcomes, together with clear criteria relating to costs, quality assurance, service standards, and user and career involvement. • Interfaced with insurance companies regarding adequacy of coverage and purchasing needs.
• Served as primary organizational contact during contract negotiations.
• Provided feedback and communication to all persons (internal and external) regarding reported issues.
• Built relationships and established rapport with clients such as freeholders, directors, lessees.
• Built effective relationships with suppliers/contractors and ensured that they worked to our required service level agreements.
• Negotiated for discounts on received quotes.
• Instructed works and managed contractors through to completion via tendering, purchase instructions, constant follow-up, and direction.
• Inputted new clients into system and chased handover information, applicable notes.
• Demonstrated strong organizational and time management skills while managing multiple projects

• Conducted hands-on property management of nine residential complexes and twenty three free-standing houses by performing monthly site visits to entire portfolio of properties under management.
• Ensured that security, irrigation, electric, fire and safety, and cleaning systems were all efficient.
• Provided comprehensive facility coordination and management services, including system upgrades, preventative maintenance, safety and code enforcement, staff training, and team leadership, for multiple facilities across various industries and sectors.
• Enhanced building conditions and extended facility life.
• Implemented safety management system within facilities maintenance department to enhance safety measures.
• Managed updating and closing/resolving of maintenance cases on CRM and MDA reported by tenants, ensuring that maintenance cases were attended to on time.
• Ensured that all properties were being utilized in line with their permitted use and held accountable for same.
• Managed team of Building Supervisors, electricians, and plumbers on ground.
• Prepared monthly and ad hoc reports, including providing variance analysis with clear explanations and recommendations for improvement.
• Acted as primary liaison between Communicare and its various facilities maintenance service providers.
• Recommended and conducted/coordinated technical training for team members and other Communicare employees.
• Monitored and optimized outsourced service contracts and ensured that their invoices were paid on time.
• Prepared documents and certified work completion for payment processing.
• Reviewed operating expenses on monthly basis in accordance with budgeting parameters (i.e., time and cost) that had been set for financial year and reported back to Portfolio Manager.
• Drafted schedules for all equipment maintenance requirements and intervals for maintenance.

• Managed minor appliance issues and scheduled repairs.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Prepared action plans to establish procedures for various emergency situations.
• Assisted manager in project implementation, materials procurement, contract preparation, and scheduling.
• Coordinated and managed work of maintenance officers and external maintenance service providers.
• Assigned maintenance work to technical managers.
• Had overall project management responsibility for all contractor works across all maintenance categories.
• Coordinated maintenance and repairs, including quality management, monitored performance, and authorized payments.
• Physically inspected percentage of completed work in each maintenance category (i.e., reactive, routine, planned, and CAPEX and OPEX maintenance) to review compliance with set standards and reported back monthly to Maintenance Manager.
• Coordinated and ensured compliance with latest Health and Safety and Construction regulations among maintenance officers and external service providers, reporting back monthly to Maintenance Manager.
• Issued basic material list (i.e., small items) to Maintenance Officers and Building Supervisors and obtained monthly stock control reports from them.
• Provided Building Supervisor and Maintenance Officer on-call with after-hours emergency guidance and support when required to do so.
• Implemented safety management system within facilities maintenance department.
• Prepared draft forecast workings for review by Maintenance Manager on quarterly basis.
• Performed annual tool audit.
• Provided input into compiling maintenance budgets.
• Ensured all external maintenance service providers were assessed monthly on performance and quality and reported quarterly.
• Prepared monthly analysis and quarterly review of monthly spends per service provider.
• Coordinated, planned, and delegated CRM cases involving updating, assigning, and closing/resolving cases on CRM as required.
• Required to report monthly to Maintenance Manager regarding exceptions where agreed KPIs were breached and recommend improvements.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Regularly monitored accounts to identify overdue balances and potential areas of risk.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Identified and contacted customers with overdue accounts to address payment status.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Researched billing errors and discrepancies to initiate corrective action.