Summary
Overview
Work History
Education
Skills
Timeline
Generic
Babalwa Ngcengce

Babalwa Ngcengce

Managing Director
Cape Town,WC

Summary

Dynamic professional with a proven track record at Palm African Cottages, excelling in guest relations and meticulous window cleaning. Recognized for enhancing cleanliness ratings and fostering a welcoming environment. Strong interpersonal skills and a commitment to waste disposal efficiency drive exceptional guest experiences and operational success.

Overview

2026
2026
years of professional experience
2
2
Languages

Work History

Housekeeping Cleaner

Palm African Cottages
11.2024 - Current
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.

Managing Director

Ulophu Pty Ltd
2016 - Current
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Expanded market presence through successful negotiation of key partnerships and acquisitions.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.

Assistant

Ilitha Internet Cafe
05.2015 - 11.2015
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Food Waiter

Taste Bistro
10.2014 - 05.2015
  • Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
  • Consistently received positive feedback from customers regarding both food quality and level of service provided.

Restaurant Waiter

Vertu Restaurant
11.2013 - 10.2014
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.

Salesperson

Zodz Designs
01.2013 - 10.2014
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.

Salesperson

Edgars Stores
02.2012 - 09.2013
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Education

Bachelor of Arts -

Unisa
Cape Town, South Africa
04.2001 -

No Degree -

Unisa
Cape Town, South Africa
04.2001 -

No Degree -

Alison
Cape Town, South Africa
04.2001 -

High School Diploma -

Khanyolwethu S.S
Cape Town, South Africa
04.2001 -

Skills

Window cleaning

Waste disposal

Guest relations

Stain removal

Timeline

Housekeeping Cleaner

Palm African Cottages
11.2024 - Current

Assistant

Ilitha Internet Cafe
05.2015 - 11.2015

Food Waiter

Taste Bistro
10.2014 - 05.2015

Restaurant Waiter

Vertu Restaurant
11.2013 - 10.2014

Salesperson

Zodz Designs
01.2013 - 10.2014

Salesperson

Edgars Stores
02.2012 - 09.2013

Bachelor of Arts -

Unisa
04.2001 -

No Degree -

Unisa
04.2001 -

No Degree -

Alison
04.2001 -

High School Diploma -

Khanyolwethu S.S
04.2001 -

Managing Director

Ulophu Pty Ltd
2016 - Current
Babalwa NgcengceManaging Director