Babalwa Ngcengce
Managing Director
Cape Town,WC
Summary
Dynamic professional with a proven track record at Palm African Cottages, excelling in guest relations and meticulous window cleaning. Recognized for enhancing cleanliness ratings and fostering a welcoming environment. Strong interpersonal skills and a commitment to waste disposal efficiency drive exceptional guest experiences and operational success.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Housekeeping Cleaner
Palm African Cottages
11.2024 - Current
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Managing Director
Ulophu Pty Ltd
2016 - Current
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
Assistant
Ilitha Internet Cafe
05.2015 - 11.2015
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Food Waiter
Taste Bistro
10.2014 - 05.2015
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
Restaurant Waiter
Vertu Restaurant
11.2013 - 10.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Salesperson
Zodz Designs
01.2013 - 10.2014
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Salesperson
Edgars Stores
02.2012 - 09.2013
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Bachelor of Arts -
Unisa
Cape Town, South Africa 04.2001 -
No Degree -
Unisa
Cape Town, South Africa 04.2001 -
No Degree -
Alison
Cape Town, South Africa 04.2001 -
High School Diploma -
Khanyolwethu S.S
Cape Town, South Africa 04.2001 -
Skills
Window cleaning
Waste disposal
Guest relations
Stain removal
Timeline
Housekeeping Cleaner
Palm African Cottages
11.2024 - Current
Assistant
Ilitha Internet Cafe
05.2015 - 11.2015
Food Waiter
Taste Bistro
10.2014 - 05.2015
Restaurant Waiter
Vertu Restaurant
11.2013 - 10.2014
Salesperson
Zodz Designs
01.2013 - 10.2014
Salesperson
Edgars Stores
02.2012 - 09.2013
Bachelor of Arts -
Unisa
04.2001 -
No Degree -
Unisa
04.2001 -
No Degree -
Alison
04.2001 -
High School Diploma -
Khanyolwethu S.S
04.2001 -
Managing Director
Ulophu Pty Ltd
2016 - Current