Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Receptionist

Babalwa Mjanyelwa

Human Resource Management
Port Elizabeth,EC

Summary

Results-driven customer service representative known for effective time management and teamwork. Proficient in utilizing CRM software to enhance customer satisfaction and ensure timely follow-ups on inquiries and complaints.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Teleperformance
09.2024 - 05.2026
  • Resolved customer complaints by identifying issues and implementing effective solutions.
  • Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
  • Utilized CRM software to track customer interactions and ensure follow-up on open cases.
  • Collaborated with team members to streamline processes, improving overall service efficiency.

Education

Computer Soft Ware Skills - Computer And Information Systems

Msc College
Port Elizabeth, South Africa
04.2001 -

Human Resource Management - Business

EastCape Midlands College
Port Elizabeth, South Africa
04.2001 -

High School Diploma -

Douglas Mbopa Senior Secondary School
Port Elizabeth, South Africa
04.2001 -

Skills

Customer service

Communication skills

Team work

CRM software

Adaptability

Time management

References

Teleperformance (N Brown)

Zolile Mangaliso Manager

zolile.mangalisa@teleperformance.co.uk 

0829973630

Interests

Financial literacy

Client service

Banking innovation

Community impact

Timeline

Customer Service Representative

Teleperformance
09.2024 - 05.2026

Human Resource Management - Business

EastCape Midlands College
04.2001 -

Computer Soft Ware Skills - Computer And Information Systems

Msc College
04.2001 -

High School Diploma -

Douglas Mbopa Senior Secondary School
04.2001 -
Babalwa MjanyelwaHuman Resource Management