Babalwa Mgcuwe
Social Auxiliary Work
Cape Town
Summary
Dynamic Intake Officer at FAMSA WESTERN CAPE with a proven track record in empathetic client communication and effective data management. Skilled in interviewing techniques and problem-solving, I enhanced staff training materials, significantly improving team performance in complex scenarios. Committed to fostering trust and maintaining data integrity in all interactions.
Overview
12
12
years of professional experience
Work History
Intake Officer
FAMSA WESTERN CAPE
07.2015 - Current
- Maintained detailed records of all client interactions in a secure database system.
- Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.
- Developed rapport with clients through empathetic communication, fostering trust in the organization''s services.
- Enhanced staff training materials, increasing proficiency in handling complex intake scenarios.
- Doing counseling
- Trauma debriefing
- Facilitate group Parenting skills
Domestic Helper
Chamberlain Family
06.2013 - 06.2015
- Maintained a clean, safe, and organized home environment for family members.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
Education
No Degree - Social WORK
UNISA
Parow, South Africa 04.2001 -
No Degree - Social Auxiliary Work
Ukuphela Training
George, South Africa 04.2001 -
Skills
Assertiveness
Cross-cultural sensitivity
Interviewing techniques
Filing systems
Telephone and email etiquette
Scheduling appointments
Appointment scheduling
Skilled in [software]
Data integrity
Teamwork
Problem-solving
Timeline
Intake Officer
FAMSA WESTERN CAPE
07.2015 - Current
Domestic Helper
Chamberlain Family
06.2013 - 06.2015
No Degree - Social WORK
UNISA
04.2001 -
No Degree - Social Auxiliary Work
Ukuphela Training
04.2001 -
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