Babalwa Mene
Assistant Housekeping Manager
Eersterivier,WC
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
8
8
years of professional experience
Work History
Assistant Housekeeping Manager
Student at Home
Cape Town, South Africa
06.2025 - Current
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Improved tenants satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to tenants'' experiences.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies.
Housekeeping Supervisor
The Silo Hotel
Cape Town, South Africa
10.2022 - 05.2025
- Implemented safety protocols for the use and storage of cleaning chemicals, minimizing accidents and incidents on property.
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
- Ensured compliance with brand standards by regularly updating guidelines and reinforcing adherence amongst staff members.
- Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
- Collaborated with other department heads to ensure seamless guest experience throughout their stay.
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
- Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Developed and implemented staff recognition programs to motivate and reward employees.
Housekeeping Supervisor
The President Hotel
Cape Town, South Africa
01.2021 - 09.2022
- Assisted in budget preparation for the housekeeping department, managing expenses efficiently without compromising service quality.
- Mentored new hires in proper housekeeping techniques, leading to faster integration into the team and improved performance levels.
- Served as liaison between housekeeping staff and hotel management, addressing any concerns or issues that arose in a timely manner.
- Developed customized cleaning plans for VIP guests based on their preferences, resulting in increased guest satisfaction scores.
- Managed laundry sorting, washing, drying, and ironing.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
General Cleaning Supervisor - CTICC (Hospital of Hope)
Afriboom Cleaning Services
06.2020 - 08.2020
- Reason for Leaving: Contract ended due to covid.
Housekeeping Supervisor
Afriboom Cleaning Services
01.2019 - 06.2019
- August 2019 I was appointed as a Supervisor.
- Contact: Rosa 021 555 2922 | 082 491 1555
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Increased employee performance through effective supervision and training.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Worked with front desk to respond promptly to all guest requests.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Waitress
Cape Town Fish Market
Cape Town, South Africa
04.2017 - 05.2018
- Contact: Gilbert Moyo 021 429 3922
- Reason for Leaving: Retrenchment
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Education
Grade 11 -
LEAP Science and Maths Schools
Skills
Waste management
Guest relations
Chemical handling
Health and safety
Task delegation
Room inspections
Scheduling staff
Recruitment and hiring
Timeline
Assistant Housekeeping Manager
Student at Home
06.2025 - Current
Housekeeping Supervisor
The Silo Hotel
10.2022 - 05.2025
Housekeeping Supervisor
The President Hotel
01.2021 - 09.2022
General Cleaning Supervisor - CTICC (Hospital of Hope)
Afriboom Cleaning Services
06.2020 - 08.2020
Housekeeping Supervisor
Afriboom Cleaning Services
01.2019 - 06.2019
Waitress
Cape Town Fish Market
04.2017 - 05.2018
Grade 11 -
LEAP Science and Maths Schools