Babalwa Mbini
Receptionist
Eastern Cape
Summary
Proven leader and efficient problem-solver, adept in multitasking and organization, with a history of enhancing team collaboration and customer satisfaction at Lumotech. Excelled in document preparation and file management, significantly improving operational efficiency. Renowned for fostering professional relationships and streamlining processes, demonstrating a keen eye for detail and a commitment to excellence.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Senior Receptionist
Lumotech
Uitenhage
06.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled office meetings and client appointments for staff teams.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Streamlined office communication by promptly answering phone calls, emails, and inquiries from clients and staff members.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Provided administrative support for various departments during peak periods or absences of team members.
- Assisted human resources department with onboarding processes for new hires to ensure seamless integration into the company culture.
- Collaborated with sales teams to gather leads from incoming calls and walk-ins, increasing potential revenue opportunities.
- Improved visitor experience by greeting guests warmly, ensuring a comfortable waiting area, and promptly addressing their needs.
- Boosted employee morale by organizing team-building activities, holiday parties, and special events within the company.
- Contributed to company growth through effective networking at events and building strong relationships with clients.
- Reduced wait times for guests by effectively scheduling appointments and managing room availability.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Analyzed company data entry systems, resulting in 8% increase in system-wide efficiency.
(Financial Assistance)
Afrimat (Sand and Grid)
Port Elizabeth
02.2019 - 09.2019
- Analyzed data on student demographics and economic backgrounds for better targeting of financial assistance resources.
- Explained admissions processes, educational programs, financial assistance, and student services to over 12 potential students.
Office Cleaner
Siyaya Skills Institute
Port Elizabeth
04.2008 - 06.2011
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Used time management and efficient cleaning methods to meet deadlines.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.
- Supported facility upkeep by properly washing windows and mirrors for improved appearance and visibility.
- Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
Education
High School Diploma -
Premeserve
Port Elizabeth, South Africa 05.2016 - 02.2017
Skills
Teamwork and collaboration
Customer service
Friendly and professional
Data entry
Team leadership
MS office applications
Work planning
File management
Strong organization
Document preparation
Multitasking and organization
Billing and invoicing
Interviewing and hiring
Scheduling appointments
Attention to detail
Record keeping
Like traveling, Leaning new things and watching movies.
If the company is going anywhere and they want to make arrangements for clients i dont mind going there to view before booking.
I have been to Durban, Tsitsikama East London.
Any movie that is educational for me you would have me glued on screen.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Receptionist
Lumotech
06.2020 - Current
(Financial Assistance)
Afrimat (Sand and Grid)
02.2019 - 09.2019
High School Diploma -
Premeserve
05.2016 - 02.2017
Office Cleaner
Siyaya Skills Institute
04.2008 - 06.2011