Babalwa Kolisi
Cape Town
Summary
Driven Operations Manager with a proven track record in startups and turnarounds, particularly at Dry Force PTY. Excelled in distribution center management and data analysis, enhancing customer satisfaction and team performance. Known for an unsurpassed work ethic and effective team mentoring, consistently achieving high-quality service delivery without exceeding a single numerical percentage.
Overview
2019
2019
years of professional experience
Work History
Operations Manager
Dry Force PTY
Administrative Assistant
Xolani Phumeza & Associates (CA)
Call Centre Manger
Dry Force PTY
02.2014 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Economics & Management - Business Economics
University of South Africa
Cape TownBusiness Administration Dip - Business Management
Intec College
Cape Town09.2009
Skills
Startups and turnarounds background
Timeline
Call Centre Manger
Dry Force PTY
02.2014 - 03.2018
Operations Manager
Dry Force PTY
Administrative Assistant
Xolani Phumeza & Associates (CA)
Economics & Management - Business Economics
University of South Africa
Business Administration Dip - Business Management
Intec College
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