Babalwa Gede
Senior Manager Logistics Operations
Centurion
Summary
Leader with experience in areas of operations management in the field of mail processing as well as transport operations, business process reengineering, quality management system, contract negotiation and management, specification development, supply chain management, enforcement of regulations, company policies and procedures, change management and providing leadership at different levels. Experienced in performance monitoring, trend analysis development to inform functional strategy formulation and implementation thereof. Qualified professional with a B-Tech Degree in Industrial Engineering and Master’s in Business Leadership.
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
3
3
Certifications
17
17
years of professional experience
Work History
Regional Senior Manager
South African Post Office
12.2019 - 01.2022
- Led operational strategy to enhance mail delivery efficiency and service quality.
- Developed and implemented training programs for staff to improve performance and customer service skills.
- Coordinated cross-functional teams to ensure alignment on strategic initiatives and project execution.
- Managed budgetary controls, ensuring alignment with organizational goals while minimizing costs.
- Fostered a culture of continuous improvement through regular performance evaluations and feedback sessions.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
National Fleet Manager
South African Post Office
04.2015 - 11.2019
- Managed maintenance programs to enhance vehicle reliability and reduce downtime.
- Implemented cost-control measures resulting in budget adherence for fleet expenditures.
- Developed safety training initiatives, improving compliance with regulatory standards.
- Coordinated cross-departmental collaborations to optimize logistics and delivery efficiency.
- Analyzed fleet performance data, identifying trends to inform strategic decision-making.
- Executed vendor negotiations to secure competitive pricing on vehicle services and parts.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
Quality & Systems Manager
South African Post Office
11.2006 - 03.2015
- Developed and implemented quality management systems, enhancing compliance with regulatory standards.
- Led cross-functional teams to identify and resolve quality issues, fostering a culture of continuous improvement.
- Conducted comprehensive audits and assessments, ensuring adherence to internal policies and external regulations.
- Streamlined documentation processes, improving accuracy and accessibility of quality control records.
- Trained staff on quality assurance protocols, increasing awareness of best practices across departments.
- Analyzed performance metrics to drive strategic decision-making and optimize operational efficiency.
- Collaborated with senior management to establish quality objectives aligned with organizational goals.
- Implemented comprehensive training programs for staff, ensuring consistent understanding and application of established processes across all departments.
- Scheduled and managed internal and supplier-based audits to verify compliance with document control procedures.
- Archived quality audit reports and generated searchable index to facilitate improved report access.
- Tracked corrective action reports and confirmed closure of corrective action requests to demonstrate adherence to quality standards.
- Championed root cause analyses to accurately pinpoint areas of improvement within the organization''s processes and procedures.
- Reduced error rates by conducting regular audits of both internal operations and external suppliers'' facilities.
- Improved communication channels between departments through routine meetings focused on addressing challenges related to maintaining high levels of product quality.
- Maintained quality system documentation and updated specific documents to reflect new audit or test results.
- Conducted thorough risk assessments to identify potential issues and develop appropriate mitigation strategies.
- Achieved ISO certification through diligent preparation, documentation, and adherence to international standards of quality management.
Assistant Industrial Engineer
South African Post Office
11.2004 - 10.2006
- Analyzed operational processes to identify inefficiencies and recommend improvements.
- Developed and implemented workflow optimization strategies to enhance productivity.
- Conducted time studies to establish performance benchmarks and improve resource allocation.
- Led cross-functional teams in process redesign initiatives, resulting in streamlined operations.
- Identified problems and recommended new processes to improve performance and reduce costs.
- Conducted time studies for various manufacturing processes, optimizing workstations and reducing cycle times.
- Enhanced overall operational efficiency through redesigning workflow and layout of production lines.
- Implemented continuous improvement initiatives, identifying inefficiencies in existing systems and processes.
- Facilitated root cause analysis sessions to identify issues contributing to downtime or waste within the facility.
- Collected and organized data for use in key decision-making.
- Coached and assisted employees with adapting to new processes.
Education
Master’s Degree - Business Leadership
University of South Africa
Midrand, South Africa01-2017
Certificate - Advanced Supply Chain Management
Pretoria University
Pretoria, South Africa01-2012
Certificate - Contract Management
Pretoria University
Pretoria, South Africa01-2011
Baccalaureus Technologies - Industrial Engineering
Tshwane University of Technology
01-2006
National Diploma - Industrial Engineering
Tshwane University of Technology
01-2003
Matric - undefined
St Franciscan Comprehensive College
01-1995
Skills
Contract negotiation - price negotiation including operation performance requirements and contractual obligations
Contract management – manage supplier contract deliverables
Operations - ensure operational efficiency and delivery standards are met across all operational lines
Fleet management- development and implementation of fleet strategy in line with business objectives and regional inputs
Key stakeholder relationship/business partnership- involvement in tendering process, developing strong work relations with internal and external stakeholders as well as ensuring proper controls are in place to manage external suppliers
Quality Management Systems- Skilled in designing and implementing Quality Management Systems (QMS) as well as aligning to regulatory requirements I certified the South African Post Office International Business in ISO 9001 QMS certification with the South African Bureau of Standards in 2015
Overseeing all compliance- skilled in ensuring compliance with defined regulations while executing assigned business operations and ensuring proper corporate governance
Business analysis and Architecture– skilled in translating business requirements into technical specifications
Change Management- developing change management frameworks to implement strategic initiatives
Business performance management
Budget management
Negotiation and conflict resolution
Certification
Certificate in Case wise for Business Architecture and supply chain process mapping.
Timeline
Regional Senior Manager
South African Post Office
12.2019 - 01.2022
National Fleet Manager
South African Post Office
04.2015 - 11.2019
Quality & Systems Manager
South African Post Office
11.2006 - 03.2015
Assistant Industrial Engineer
South African Post Office
11.2004 - 10.2006
Matric - undefined
St Franciscan Comprehensive College
National Diploma - Industrial Engineering
Tshwane University of Technology
Baccalaureus Technologies - Industrial Engineering
Tshwane University of Technology
Master’s Degree - Business Leadership
University of South Africa
Certificate - Advanced Supply Chain Management
Pretoria University
Certificate - Contract Management
Pretoria University