Baatseba Mosegane Louisa Matabane

Logging of service calls, Follow up of Tickets

Educating Customers, Setup and Fault finding

reporting stolen systems and flagging them stolen

sales of components and services

upgrading of systems, Escalating issues

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

DUTIES as a safety officer

• Managed hazardous materials handling procedures, ensuring proper storage, labeling, and disposal.
• Enhanced emergency preparedness with thorough evacuation plans and drills.
• Improved workplace safety measures by conducting regular inspections and risk assessments.
• Promoted a culture of safety awareness among employees through educational initiatives and presentations.
• Implemented a proactive approach to hazard identification by regularly evaluating work processes and equipment for potential risks.
• Led cross-functional teams in efforts to address potential hazards or unsafe working conditions discovered during site audits or inspections.
• Ensured compliance with OSHA, EPA, and other regulatory agencies through meticulous record-keeping and reporting.
• Reduced the occurrence of accidents by implementing safety training programs for employees.
• Provided support during accident investigations to determine root causes and prevent future incidents.
• Developed and implemented safety policies and procedures to promote workplace safety.

• Testing lines
• Configure ISP settings
• Fault reporting
• Troubleshoot Hardware and software issues
• Logging faults and follow up
• Escalating issues relevant departments
• Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
• Coordinated logistics operations including scheduling shipments, managing inventory levels, tracking deliveries closely.
• Collaborated with stakeholders to define project scope, objectives, deliverables, and success criteria for optimal results alignment.
• Conducted comprehensive risk assessments to proactively identify potential issues and develop mitigation strategies accordingly.
• Generated reports detailing findings and recommendations.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Participated in workshops and presentations related to projects to gain knowledge.

Site survey for the preparation of curriculum 2005

data collection

report writing

site visits

Supported team decision-making by providing expert recommendations based on thorough analysis of collected survey data.