Summary

Overview

Work History

Education

Skills

LANGUAGES

References

CORE COMPETENCIES

PROFESSIONAL STRENGTHS

Timeline

Shakir Baker

Johannesburg

Summary

Experienced Child and Youth Care Centre (CYCC) Manager and Humanitarian Operations Leader with over 15 years of leadership experience in residential child protection services, community development programmes, emergency response coordination, and nonprofit organisational operations. Demonstrated success managing multidisciplinary teams, strengthening compliance with the Children’s Act and Department of Social Development (DSD) requirements, coordinating national-level programmes, and implementing sustainable humanitarian and youth development interventions. Qualified in Operations Management and Supervision (University of Cape Town) and Public Management N5, with strong capability in governance compliance, stakeholder engagement, programme implementation, staff supervision, and operational leadership.

Overview

years of professional experience

Work History

Centre Manager / Operational Manager

Bait Haleema Sa’adiya CYCC

04.2023 - Current

Key Achievements
- Maintained compliance with Children’s Act residential care standards
- Supported compliance processes relating to registration requirements of the CYCC
- Supervised multidisciplinary staffing structures and shift systems
- Strengthened coordination between social workers, schools, families and stakeholders
- Supported programme monitoring, governance reporting and operational oversight
Key Responsibilities
- Manage daily operations of the Child and Youth Care Centre
- Supervise child and youth care workers and support staff
- Coordinate duty rosters and staffing schedules
- Ensure safety, wellbeing and developmental care of residents
- Implement behavioural and developmental support programmes
- Liaise with social workers, families, schools and external stakeholders
- Ensure compliance with Department of Social Development regulations
- Maintain statutory documentation and reporting systems
- Manage centre resources, procurement and operational budgeting
- Support staff supervision, training and performance development
- Maintain a safe, structured and therapeutic residential environment

Humanitarian Operations Manager

Al Ihya Foundation NPO

01.2016 - Current

- Provide operational leadership for humanitarian response programmes
- Supervise emergency response teams and volunteers
- Coordinate implementation of relief and development initiatives
- Monitor programme performance and service delivery outcomes
- Maintain partnerships with donors and stakeholders
- Prepare operational and project reports
- Support fundraising strategy implementation
- Represent the organisation locally and internationally
- Identify operational gaps and implement improvement strategies

Acting Store Manager

Mochachos Northcliff (Nobspan PTY) Franchise Store

08.2014 - 10.2015

- Managed daily store operations, staffing and finances
- Ensured compliance with hygiene and food safety standards
- Supervised staff scheduling and performance management
- Controlled payroll processes and operational expenditure
- Maintained inventory management systems
- Resolved customer service matters professionally

Site Administrator

Premren Joint Venture PTY Construction Contract

09.2013 - 06.2014

- Maintained construction documentation and reporting systems
- Coordinated contractor and consultant communication
- Managed procurement and site inventory records
- Supported payroll preparation and attendance tracking
- Coordinated inspections and compliance processes
- Ensured adherence to workplace safety standards

National Project Coordinator / National Youth Coordinator

Al-Quds Foundation South Africa

11.2008 - 03.2013

- Coordinated national youth development programmes
- Liaised with board members and advisory structures
- Facilitated stakeholder engagement workshops
- Prepared quarterly and annual programme reports
- Supported advocacy initiatives and research activities
- Coordinated national programme implementation

Provincial Project Coordinator (Gauteng)

South African Youth Minister Project

01.2005 - 11.2006

- Coordinated youth leadership development programmes
- Conducted programme needs assessments
- Developed funding proposals and resource mobilisation strategies
- Implemented youth parliament initiatives
- Evaluated programme effectiveness and impact

Education

Certificate - Operations Management and Supervision

University of Cape Town

01-2015

National Certificate N5 - Public Management

CN Phatudi TVET College

National Senior Certificate - Matric

Klipspruit West Secondary School

01-2010