Thembeka Lilly Luphoko
Health And Safety Coordinator
Johannesburg
Summary
Dedicated and ambitious professional with qualifications in Human Resource Management and Occupational Health and Safety. Strong administrative skills and excels under pressure. Highly motivated, polite, patient, and passionate about every commitment. Thrives in team environments, always eager to learn and grow professionally. Seeking an opportunity to apply and enhance knowledge while positively contributing to the organization.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
1
1
Language
Work History
Customer Service
Perere
Johannesburg
01.2024 - Current
- Demonstrated professional demeanor in client interactions.
- Maintained strong knowledge of company products and services.
- Delivered resourceful and responsive customer support.
- Provided friendly, helpful customer service to over 100 customers daily.
Safety Practicals
South African Breweries (SAB)
Polokwane
01.2023 - 11.2024
- Gained practical knowledge in workplace safety.
- Participated in safety training sessions.
- Conducted risk assessments.
- Performed safety inspections.
Customer Service
Mekete Boutique & Slageng
Polokwane
01.2022 - 01.2023
- Addressed customer inquiries.
- Resolved complaints effectively.
- Processed orders and followed up on customer satisfaction.
- Ensured excellent service and attention to customers.
Marketing Management
Mekete Boutique Company
Polokwane
01.2021 - 08.2022
- Developed and implemented marketing strategies.
- Managed social media campaigns.
- Managed approximately 30 incoming calls, emails per day from customers.
- Continually sought out professional development opportunities by attending conferences or workshops relevant to the field of marketing management.
- Fostered a culture of continuous improvement by implementing best practices across all aspects of channel marketing management processes.
- Evaluated competitor activities within the industry to stay informed about market trends and best practices in relationship marketing management.
Education
Grade 12 - Agricultural Sciences, Agricultural Management Practices, Tourism, Mathematical Literacy, English First Additional Language, Sepedi Home Language, Life Orientation
Kuschke Agricultural High School
Higher Certificate - Human Resource Management, Business Management, Digital and Academic Literacies
Rosebank College
01.2021 - 01.2022
Diploma - Occupational Health and Safety, Industrial Relations, Introduction to Quantitative Thinking and Techniques, Application Management, Office Management and Administration, Payroll Administration and System, Work Integrated Learning
College on Hills
Skills
Customer service expertise
Educational Qualifications
Kuschke Agricultural High School, 05/01/19, Grade 12, Agricultural Sciences, Agricultural Management Practices, Tourism, Mathematical Literacy, English First Additional Language, Sepedi Home Language, Life Orientation, Rosebank College, 01/01/21 - 12/31/22, Higher Certificate in Human Resource Management, Human Resource Management, Business Management, Digital and Academic Literacies, College on Hills, 01/01/23, Diploma in Occupational Health and Safety, Industrial Relations, Introduction to Quantitative Thinking and Techniques, Application Management, Office Management and Administration, Payroll Administration and System, Work Integrated Learning, Occupational Health and Safety (OHS), KM01: Fundamentals of Occupational Health, KM02: Fundamentals of Communication, KM03–KM05: Occupational Health and Safety & Operations Management and Supervision
Full Names
Thembeka Lilly
Home Languages
- Swati
- Sepedi
Personal Information
- ID Number: 990929 0817 08 2
- Health Status: Good
- Criminal Record: None
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Customer Service
Perere
01.2024 - Current
Safety Practicals
South African Breweries (SAB)
01.2023 - 11.2024
Customer Service
Mekete Boutique & Slageng
01.2022 - 01.2023
Marketing Management
Mekete Boutique Company
01.2021 - 08.2022
Higher Certificate - Human Resource Management, Business Management, Digital and Academic Literacies
Rosebank College
01.2021 - 01.2022
Diploma - Occupational Health and Safety, Industrial Relations, Introduction to Quantitative Thinking and Techniques, Application Management, Office Management and Administration, Payroll Administration and System, Work Integrated Learning
College on Hills
Grade 12 - Agricultural Sciences, Agricultural Management Practices, Tourism, Mathematical Literacy, English First Additional Language, Sepedi Home Language, Life Orientation
Kuschke Agricultural High School
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