Bothwell Moyo
Johannesburg
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 16 years of industry experience.
Overview
15
15
years of professional experience
Work History
Hospitality and Operations Administrator
Gordon Institute of Business Science
02.2021 - Current
- Hospitality management both front and back of house
- Management of functions and restaurant operations
- Management of budgets and variances
- Designing operational systems and check lists for all hospitality
- Management of all hospitality operations.
- Stock ordering
Manager – Operations
Cafe Zing
01.2018 - 01.2021
- Management of all restaurants and outside functions
- Overseeing all stock needs for all operations
- Human resource planning
- Front of house and back of house management
- Costing of menus
- Compiling management reports
- Management of budgets and company targets
- Stock taking and variance reviews
- Management of all hospitality standards
Store Manager
Taxis Traditional Fast Foods
02.2016 - 04.2018
- General management of all operations in the store
- Stock ordering
- Stock taking
- Reconciling of stock variances
- Staff employment and training
- Cashing –up
- Performance appraisal of staff
- Investigating and solving guest complaints
- General maintenance of food standards
- Capturing of supply invoices
Duty Manager
High Performance Center (University of Pretoria)
01.2017 - 12.2017
- Front and back of house floor management
- Functions management
- Stock taking and ordering
- Kitchen management
- Bar management
- Investigating and solving guest complaints
- Assisting the food and beverage, and banqueting manager running the daily duties
- Cash-up and cash declaration
Shift Manager (September 2009 to 2016)
KFC South Africa
09.2009 - 01.2016
- Floor Management
- Stock Taking and Reconciling
- Stock Ordering and Receiving
- Cash Declaration
- Roasting and Deployment
- Assisting the general Manager in running the daily duties
- Investigating and solving customer complaints
Skills
- Management of all restaurants and outside functions
- overseeing all stock needs for all operations
- human resource planning
- front of house and back of house management
- costing of menus
- compiling management reports
- management of budgets and company targets
- stock taking and variance reviews
- management of all hospitality standards
Timeline
Hospitality and Operations Administrator
Gordon Institute of Business Science
02.2021 - Current
Manager – Operations
Cafe Zing
01.2018 - 01.2021
Duty Manager
High Performance Center (University of Pretoria)
01.2017 - 12.2017
Store Manager
Taxis Traditional Fast Foods
02.2016 - 04.2018
Shift Manager (September 2009 to 2016)
KFC South Africa
09.2009 - 01.2016
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