Godfrey Kekana
Mofolo North
Summary
I am a data-oriented professional with outstanding organizational skills, accurate word processing abilities and exceptional customer service qualities seeking a challenging position that embraces my current skillset and provides growth through training and education.
Overview
12
12
years of professional experience
Work History
Manager
SA Credit Check
01.2019 - Current
- Managing the call centre, Recruitment, handling queries, bill disputes overseeing salaries for employees in the company. Prepare and present regular sales reports. Developing and maintaining strong relationships with existing and potential clients. Managing the day to day activities of the call center. Monitor team members' use of the CRM system.
- Reference – Duncan Masehela (Director) 0844005185 / 0878089808
Manager
SA Credit Check
01.2019 - Current
- Managing the call centre, Recruitment, handling queries, bill disputes overseeing salaries for employees in the company. Prepare and present regular sales reports. Developing and maintain strong relationships with existing and potential clients. Managing the day to day activities of the call center. Monitor team members' use of the CRM system.
- Reference – Duncan Masehela (Director) 0844005185 / 0878089808
Sales agent
Credit Clear
01.2016 - 01.2018
- Taking inbound and making outbound calls, signing up and assisting clients with their credit profile to remove them the credit bureau ITC.
- Reference – Benny Castro - (HR) 0826711963
Sales agent
Credit Clear
01.2016 - 01.2018
- Taking inbound and making outbound calls, signing up and assisting clients with their credit profile to remove them the credit bureau ITC.
- Reference – Benny Castro - (HR) 0826711963
Sales Agent
FNB
01.2015 - 01.2016
- Assisting clients to apply for loans, credit cards and debt consolidation.
- Reference – Lifestyle financial solution. Cynthia 0726722283
Sales Agent
FNB
01.2015 - 01.2016
- Assisting clients to apply for loans, credit cards and debt consolidation.
- Reference – Lifestyle financial solution. Cynthia 0726722283
Customer service agent
Cell C
01.2014 - 01.2015
- Taking inbound calls, assisting clients with complaints, inquiries, bill disputes, statement, escalations and data validation usage.
- Documented client references for verification purposes
Customer service agent
Cell C
01.2014 - 01.2015
- Handled inbound calls, resolving client complaints, inquiries, bill disputes, statement requests, escalations, and data validation.
- Provided reference information for client inquiries
Education
Entrepreneurship and Business Management
University of Johannesburg
01-2010
NQF2 National certificate - Contact center Support
SAQA(726329)
01-2013
Marketing Management N4 – N6
South West Gauteng College
01-2012
Skills
Call center management
Project coordination
Client relationship management
Recruitment strategies
Team leadership
Leadership skills
Customer service
Timeline
Manager
SA Credit Check
01.2019 - Current
Manager
SA Credit Check
01.2019 - Current
Sales agent
Credit Clear
01.2016 - 01.2018
Sales agent
Credit Clear
01.2016 - 01.2018
Sales Agent
FNB
01.2015 - 01.2016
Sales Agent
FNB
01.2015 - 01.2016
Customer service agent
Cell C
01.2014 - 01.2015
Customer service agent
Cell C
01.2014 - 01.2015
Marketing Management N4 – N6
South West Gauteng College
Entrepreneurship and Business Management
University of Johannesburg
NQF2 National certificate - Contact center Support
SAQA(726329)