Summary
Overview
Work History
Education
Skills
Languages
Interests: Reading, Cooking and Baking
References
Timeline
Generic

Helen Suzan Johnson

Project Manager (Volunteer Position)
26e Parkwood Avenue, Parkwood Estate,Cape Town

Summary

Proven Project Manager with a track record of fostering strong stakeholder relationships and driving project success at Parkwood Community Upliftment. Skilled in schedule management and team leadership, adept at prioritizing tasks to meet organizational goals. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing significantly to project and team achievements.

Overview

10
10
years of professional experience

Work History

Project Manager

Parkwood Community Upliftment
01.2023 - Current
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Reservations Clerk

Centurion Tours and Transfers
10.2016 - 02.2017
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Maintained high levels of efficiency by managing phone lines and email correspondence for reservation requests and adjustments.
  • Managed online booking inquiries
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.

Cashier

Coffee Couture, Constantiaberg Hospital
01.2016 - 10.2016
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Receptionist

Look & Life Electrical and Plumbing
03.2014 - 02.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

High School Diploma -

Wittebome Secondary
Wynberg
04.2001 -

Skills

    Inventory Control

    Project planning and development

    Team leadership

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)

Interests: Reading, Cooking and Baking

I used to enjoy reading novels by Author Danielle Steele however, in recent years my reading is limited to my Bible and recipes. I love the satisfaction of cooking and baking when my family is satisfied with whatever I've created for them. My kitchen is my space where I can let my imagination run wild. No two meals are ever the same.

References

Parkwood Community Upliftment

Project Co-ordinator - Max Amansure

Contact: 0657145553


Centurion Tours

Manager - Zaida Karriem

Contact: 0670874618

Timeline

Project Manager

Parkwood Community Upliftment
01.2023 - Current

Reservations Clerk

Centurion Tours and Transfers
10.2016 - 02.2017

Cashier

Coffee Couture, Constantiaberg Hospital
01.2016 - 10.2016

Receptionist

Look & Life Electrical and Plumbing
03.2014 - 02.2015

High School Diploma -

Wittebome Secondary
04.2001 -

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Helen Suzan JohnsonProject Manager (Volunteer Position)